Application Specialist

2 days ago


Delhi, Delhi, India Heidelberger Druckmaschinen AG Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Suchen Sie nach einer Herausforderung? Das bieten wir Ihnen
Job Description : Application Specialist – PostPress

Desired Profile

  • BE/B.Tech/Diploma in Printing technology is preferrable.
  • Relevant work experience of 5 to 8 years in Graphic Art Industry.
  • A very good knowledge of Post press printing machineries candidates is mandatory.
  • Excellent business communication in English & Hindi is mandatory
  • Willing to travel extensively across India.
  • Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department.
  • Support sales operation with respect to technical issues, customer complaints and sales opportunities.
  • Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
  • Demonstrate leadership in developing and living up to Heidelberg's new values (Listen, Inspire, Deliver) to optimize the results of the SSU business.

Responsibilities

  • Ability to understand requirements and advise technical solutions as per guideline.
  • Expedite the escalation of technical issues to Regional Service Support and the Factory as needed.
  • Adhere rigorously to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations.
  • Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges.
  • Assist Team Lead/2S Team/SOM in managing customer complaints concerning service disputes.
  • Ensure prompt assignment of qualified technicians to service jobs without delay.
  • Prepare accurate quotations for external service requests.
  • Manage and supervise major repairs and overhauls.
  • Provide valuable service insights to enhance customer satisfaction.
  • Ensure comprehension and adherence to the Quality Policy.
  • Assist in planning for installations, including training and application programs.
  • Oversee technical information updates and field modifications.
  • Maintain and recommend service tools to optimize operational efficiency.
  • Ensure timely productivity and utilization.

Warum HEIDELBERG?
HEIDELBERG ist ein Unternehmen mit einer lebendigen Geschichte – seit über 170 Jahren verbinden wir Innovation mit Tradition. Wir glauben daran, dass wir unsere Zukunft gestalten können. Wenn alle an einem Strang ziehen, werden wir miteinander unsere Vision der Zukunft zur Wirklichkeit werden lassen.

Wir suchen zukünftige Mitarbeiterinnen und Mitarbeiter, die mit uns im Team das HEIDELBERG von morgen aktiv mitgestalten. Wir suchen Mitarbeitende, die Ideen zu Konzepten und Konzepte zur Realität entwickeln. Wenn Sie nicht nur über Veränderung sprechen, sondern Themen tatkräftig umsetzen und dabei im Team arbeiten möchten, dann gestalten Sie mit uns aktiv eine nachhaltig erfolgreiche Zukunft. Wir schätzen Menschen, die Dinge in die Hand nehmen und andere Menschen auf den Weg dorthin mitnehmen.

Bei uns können Sie Ihre Fähigkeiten einsetzen und im Rahmen von Personalentwicklungsprogrammen Ihre Potentiale weiterentwickeln und ausschöpfen. Ihr Gehalt bei HEIDELBERG wird attraktiv sein, Ihr Arbeitsumfeld modern und Ihre sozialen Leistungen sehr gut.

Gut zu wissen
Selten gibt es Kandidaten, die alle Anforderungen zu 100% erfüllen. Auch wenn Sie nicht alle Anforderungen erfüllen, freuen wir uns in jedem Fall auf Ihre Bewerbung.



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