Customer Support

1 day ago

Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time ₹ 50,000 - ₹ 75,000 per year

Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

  • Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
  • Strong communication skills essential for interacting clearly and professionally with customers across various channels.
  • Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
  • Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
  • Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
  • Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
  • Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
  • Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

  • Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
  • Identify customer needs and assist them in resolving issues or clarifying information about company services.
  • Maintain accurate and detailed records of customer interactions, queries, and feedback.
  • Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
  • Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
  • Stay updated with company policies, products, and services to deliver accurate information to customers.
  • Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
  • Participate in training and development programs to enhance customer service skills and industry knowledge.

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India It's Prompt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt It's Prompt, we blend the precision of technology with the empathy of people — redefining how businesses communicate with their customers. We're a next-generation AI-assisted BPO specializing in customer support, chat management, and process outsourcing for eCommerce, beauty, and lifestyle brands worldwide. Our smart strategies are...

  • Customer Support Specialist

    1 week ago

    Indore, Madhya Pradesh, India Vy Ventures Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support (Voice) – US ShiftLocations: Kolkata & IndoreDuration: 6+ MonthsImmediate Joiners PreferredAbout the Role:We're looking for dynamic individuals to join our Customer Support Voice team supporting US clients. If you are based in Indore or Kolkata, possess strong communication skills, and are flexible to work during US night...

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Girnarcare Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Aanant Enterprises Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues by coordinating with relevant departments.Maintain records of customer interactions, feedback, and resolutions.Follow up with customers to ensure...

  • Customer Support Specialist

    1 week ago

    Indore, Madhya Pradesh, India EasyComm Innovations Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionJob Title: International Voice Calling ExecutiveDepartment:Support TeamLocation:On-siteJob Type:Full-timeExperience:1+ YearsShift Timing:Night ShiftOpen Positions:2About the Role:We are seeking enthusiastic and articulateInternational Voice Calling Executivesto join our Support Team. In this role, you will provide voice-based assistance to...

  • Customer Support Associate

    2 days ago

    Indore, Madhya Pradesh, India Proton mail Full time ₹ 2,58,000 per year

    Role Overview: You are urgently hiring for a Tamil Language Process in Indore to work from the office. The job title is Customer Support Executive (Tamil Language) and the work location is On-site in Indore. The batch start date is 22nd July 2025, and it is a Full-Time position requiring immediate joiners. Key Responsibilities: - Provide customer support in...

  • Customer Support Intern

    1 day ago

    Indore, Madhya Pradesh, India Bingage Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We seek highly motivated Customer Support Intern at BingageCompany Brief:Founded in 2014, Bingage IT Labs is a 10-year-old renowned IT company in Indore that provides software solutions and products. Bingage provides its flagship products, Bingage Loyalty and CRM, to businesses to enhance customer retention and revenue. Bingage's Brand engagement suits...

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:We have an opening for the position of Customer Support Executive for a disputed Company for the Indore (MP) location.Job description:Support schools and parents through email or phone.Outbound calls/mails for customer support. Visit schools for on-ground support Desired Profile of the candidate skills: Ability and willingness to...

  • Customer Support Executive

    3 days ago

    Indore, Madhya Pradesh, India Elsess Digital System Pvt. Ltd. Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Title: Customer Calling AssociateLocation: Indore, M.P.Employment Type: Full-TimeAbout the RoleWe are looking for enthusiastic and confident individuals to join our team as Customer Calling Associates. The role involves handling customer calls (inbound/outbound), providing information, resolving queries, and ensuring a positive customer experience.Key...

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Company OverviewElite Manpower & Training Academy (EMTA) is a specialist HR services company located in Indore. Founded and operated by experienced banking professionals, EMTA provides trained and groomed manpower for various organizations, focusing mainly on the BFSI sector. The company's mission is to supply well-trained professionals to meet market...