ServiceNow Architect

Responsibilities :Strategic Leadership & Vision :

• Define and maintain the overall ServiceNow architecture blueprint, ensuring alignment with business strategy, IT roadmap, and industry best practices.
• Provide thought leadership on leveraging new ServiceNow features and functionalities to drive innovation and efficiency.
• Develop and maintain ServiceNow standards, policies, and guidelines for development, configuration, and deployment.
• Participate in strategic planning and provide expert advice on ServiceNow capabilities and Governance & Management :
• Serve as the platform owner/lead for mid to large-scale global ServiceNow deployments, overseeing the health, stability, and performance of the instance.
• Establish and enforce governance processes to ensure consistency, quality, and compliance across all ServiceNow implementations.
• Manage and optimize ServiceNow licensing to ensure cost-effectiveness and adherence to agreements.
• Plan and execute ServiceNow upgrades, ensuring minimal disruption and leveraging new features effectively.
• Implement and maintain best practices for platform scalability, performance optimization, and data integrity.

Solution Architecture & Design :

• Lead the architectural design and implementation of end-to-end ServiceNow solutions for various application suites (ITSM, ITOM, ITAM, CSM, GRC, HRSD, Security Operations, Service Catalog, Reporting, etc.).
• Translate business requirements into robust and scalable ServiceNow solutions, considering factors such as performance, security, and maintainability.
• Design and implement complex workflows, business rules, UI policies, client scripts, and other ServiceNow configurations.
• Define and manage data models within the ServiceNow platform, ensuring data integrity and consistency.
• Design and implement integrations between ServiceNow and other enterprise systems using REST APIs and other integration Management & Communication :
• Effectively communicate the ServiceNow architecture and roadmap to both technical and non-technical stakeholders, including C-suite executives.
• Collaborate with business analysts, developers, and other IT teams to ensure alignment and successful delivery of ServiceNow solutions.
• Facilitate workshops and discussions to gather requirements and design solutions.
• Provide clear and concise documentation for architectural designs, configurations, and processes.
• Act as a trusted advisor to business stakeholders on ServiceNow capabilities and best practices.

Technical Expertise & Development Oversight :

• Provide technical guidance and mentorship to ServiceNow developers and administrators.
• Review and approve technical designs and code to ensure adherence to standards and best practices.
• Troubleshoot complex technical issues and provide effective solutions.
• Stay abreast of the latest ServiceNow releases, features, and industry trends.
• Ensure adherence to data security practices and implement appropriate security protocols within the ServiceNow Management & Delivery :
• Independently manage end-to-end ServiceNow implementations for application suites, ensuring on-time and within-budget delivery.
• Contribute to project planning, estimation, and risk management activities.
• Work effectively within Agile and DevOps Qualifications and Skills :
• ServiceNow Architect certification (preferred CMA
• Certified Master Architect or minimum CTA
• Certified Technical Architect).
• 10 years of progressive experience working with the ServiceNow platform in multiple roles, including Architect, Developer, and Business Analyst.
• Proven track record of independently managing and successfully delivering end-to-end ServiceNow implementations for various application suites.
• Demonstrated experience as a platform owner or lead for mid to large-scale ServiceNow deployments within global organizations.
• In-depth understanding of various ServiceNow versions, features, and licensing models.
• Excellent communication and articulation skills, with significant experience interacting and presenting to C-suite stakeholders.
• Expertise in implementing and optimizing a wide range of ServiceNow modules, including but not limited to:
• IT Service Management (ITSM)
• Incident, Problem, Change, Service Request, Knowledge Management
• IT Operations Management (ITOM)
• Discovery, Service Mapping, Event Management
• IT Asset Management (ITAM)
• Hardware Asset Management, Software Asset Management
• Customer Service Management (CSM)
• Governance, Risk, and Compliance (GRC)
• HR Service Delivery (HRSD)
• Security Operations (SecOps)
• Security Incident Response, Vulnerability Response
• Service Catalog
• Reporting and Analytics
• Strong knowledge of ServiceNow data models, workflows, and scripting using JavaScript.
• Proficiency in web technologies, including HTML, CSS, and ServiceNow-specific scripting capabilities (e.g., GlideRecord, GlideForm, GlideAjax).
• Extensive experience with ServiceNow REST APIs and other integration methods.
• Proven experience with ServiceNow upgrades, performance optimization techniques, and implementing best practices for scalability and high availability.
• Strong knowledge of data security practices and the implementation of integration security protocols (e.g., OAuth, SAML).
• Exceptional communication and collaboration skills with the ability to engage effectively with both technical and non-technical stakeholders across different teams and levels.
• Strong problem-solving capabilities and a proven ability to analyze complex technical challenges and develop innovative and effective solutions.
• Experience working with Agile and DevOps methodologies and tools.
• Must be self-motivated, proactive, and able to work independently and effectively in a remote Qualifications :
• Experience with specific industry solutions built on the ServiceNow platform.
• Knowledge of ITIL framework and its application within ServiceNow.
• Experience with ServiceNow implementation methodologies (e.g., Agile, Waterfall).
• Contributions to the ServiceNow community (e.g., participation in forums, developing shareable solutions).
• Experience with automated testing frameworks within ServiceNow.

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