ServiceNow FSM Architect

3 weeks ago

Chennai, Tamil Nadu, India CORTEX Consultants Full time

WE are hiring for role : ServiceNow FSM Architect.

WORK MODE : HYBRID.

Location : Pan India.

Exp : 6 to 8 Years.

Job Description :

- 6 years of experience in implementing or architecting ServiceNow solutions.

- Experience in Design configure and customize ServiceNow Field Service Management FSM module.

- Must have experience in the design and implementation of the modules below.

- Field Service Management FSM Workforce and Resource Management Work Order management Appointment scheduling and dispatch Setup Map Based and calendar based dispatcher view Mobile app for FSM Agents and Surveys and analytics Asset and Inventory management Now Assist for FSM etc.

- ITSM.

- Custom Service Portal.

- Extensive experience across the ServiceNow core platform security performance and compliance.

- Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding.

- Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc.

- Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications.

- Conduct workshops and training sessions for end users to ensure successful adoption of the implemented solutions.

- Perform system testing troubleshooting and issue resolution during the implementation phase.

- Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow.

- Provide ongoing support to end users addressing their queries and issues related to the ServiceNow platform module.

- Document processes configurations and solutions to create comprehensive user guides and training materials.

- Excellent communication and interpersonal skills.

Preferred Skills :

- Proficient in ServiceNow CMDB Agent workspace and virtual assistant.

- Proficient in Implementation of ITSM module.

- Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus.

- Exceptional leadership problem solving critical thinking and communication skills.

(ref:hirist.tech)

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