HR Officer

Job Description

Title HR Officer - India HRS

Department      HR Support Services

Location Gurgaon

Level Grade 3

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team HRS in CPO function and feel like you're part of something bigger.

About your team

Global HR Shared Services function is a central hub of capabilities to provide HR Support Services, Payroll & Background Vetting services to staff and HR teams across all business areas. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based in key hub locations across India, Asia, UK and Europe to provide these services globally within FIL.

The HR Support team is responsible for the provision of administration support and process activities relating to the key moments in an employee's work lifecyle . Working in partnership with the HR community such as HR Business Partners, Talent Acquisition, Reward, Payroll, Background Vetting, HR Legal and HR Information Systems, as well as all business stakeholders for the region.

About your role

This role is responsible for the delivery of the HR process of the assigned global service line - Data Change. Ensuring high quality delivery within the agreed SLA's and turnaround time.  This person should demonstrate the subject matter expertise in HR processes, work in a highly dynamic, fast paced environment with the focus on transformation while ensuring operation deliveries are met. There is a focus on maintaining best practices and execute controls for all processing tasks to align with the CPO risk management framework and CPO data governance.

About you

• Execute HR processes majorily on Global Data Changes (Job Change, Comp Change, Flexible Working, Contract Change…etc.), and also has potential exposure to Starter/New Hires, Leavers, Reference Letters & Regulated References, Maternity, Paternity/Parental, Reports, Sickness/Absence, etc.
• Effective and timely response to queries and requests received by the ServiceNow platform in line with SLAs
• Ensuring the data held on Workday (HR System) meets accuracy and quality standards
• Effective data recording within employee electronic/physical files to meet data protection rules & guidelines
• Produce standard operating procedures of the HR  processes and ensuring these are reviewed and approved as per HRSS governance.
• Collaborate with other HRSS and CPO team members to ensure global alignment of processes and a consistent approach
• Work with the Payroll team to ensure essential and accurate information is provided which impact payroll processing and salary payments to the employees as per defined processes
• Participate in the project and change meetings and ensure impact of the changes on processes is understood. Update the SOPs for the changes in processes or technical system changes
• Keep updated the  standard operation procedure documentation
• Perform data reconciliation to determine and maintain accuracy in HR core system
• Assist training other team members on the process, systems and applications as and when required
• Understand and maintain high degree of confidentiality with respect to employee data
• Participate in Workday and other system related testing of data updates and accuracy
• Hand on experience and Working knowledge on Workday is essential
• Strong knowledge of Human Resource Management process such as starters, leavers and data management for India, UK, European or Asia countries
• Ability to prioritize and manage assigned workload adhering to the schedule
• Proactive, hands-on with can-do approach
• Strong team player
• Ability to quickly learning new skills
• Adaptable to the changing environment

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit