Key Accounts Manager

6 hours ago

Gurgaon, Haryana, India One World HR Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Title: Key Account Manager – HoReCa Division (Hotels, Restaurants & Catering)

Location:
Gurugram, Haryana

Experience Required:
2+ years (HORECA Sales)

Qualification:
Graduate (Any discipline), MBA preferred

Employment Type:
Full-time

Industry:
Beverages / FMCG / Consumer Goods

About the Role:

We are seeking a highly driven and experienced
sales professional
to join our
HORECA (Hotels, Restaurants, and Catering)
division in
Gurugram
. The ideal candidate will be responsible for managing strategic accounts, driving revenue growth, building long-term client relationships, and executing sales strategies tailored to the HoReCa channel.

This is a critical role in expanding our market presence and ensuring client satisfaction across key accounts in the HORECA segment.

Key Responsibilities:

Account Management & Sales Growth:

  • Manage and grow existing key accounts in the HoReCa segment, including premium hotels, restaurants, cafés, QSRs, and catering services.
  • Develop and maintain strong relationships with decision-makers, procurement heads, chefs, and business owners.
  • Drive sales growth through upselling, cross-selling, and customer retention strategies.

Business Development:

  • Identify new business opportunities and acquire high-potential clients in the HoReCa space.
  • Execute customer acquisition strategies aligned with company objectives and revenue goals.
  • Monitor competitor activity and market trends to inform strategy.

Strategic Planning & Execution:

  • Develop account plans, sales forecasts, and promotional activities for key accounts.
  • Ensure achievement of monthly, quarterly, and annual sales targets.
  • Collaborate with marketing and product teams to implement promotional and branding initiatives.

Client Relationship Management:

  • Act as the primary point of contact for key clients, ensuring exceptional service delivery.
  • Resolve client issues, handle objections, and maintain a high level of customer satisfaction.
  • Conduct regular review meetings with clients to assess performance, gather feedback, and explore new opportunities.

Reporting & MIS:

  • Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
  • Prepare regular reports on account status, sales progress, and market intelligence.
  • Provide insights and recommendations to the senior management team.

Key Requirements:

  • Minimum 2 years of proven experience
    in B2B sales within the
    HORECA segment
    .
  • Strong network and understanding of the
    HORECA
    landscape in Gurugram/Delhi NCR.
  • Excellent negotiation, communication, and interpersonal skills.
  • Strong business acumen and problem-solving abilities.
  • Self-motivated with the ability to work independently and collaboratively.
  • Proficient in MS Office Suite and CRM tools.
  • Comfortable with field visits and client meetings across assigned territory.

Educational Qualifications:

  • Graduate
    in any discipline is mandatory (MBA preferred).

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