Cluster Operation Manager

5 days ago

Gwalior, Madhya Pradesh, India Hindustan Wellness Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Location: Gwalior, MP (Only for MP areas knowledge candidates)

Working Days: 6 days working (Sunday off)

Experience: Minimum 7-10yr

Job Summary:

We are seeking a highly experienced Cluster Manager to oversee diagnostic lab operations and sales across Gwalior and nearby districts. This leadership role demands a strong understanding of healthcare and diagnostics, the ability to drive business growth, ensure smooth lab functioning, and manage relationships with medical professionals and institutions.

Key Responsibilities:


• Cluster Oversight: Supervise lab operations and sales activities across Gwalior and other districts.


• Doctor Engagement: Regularly meet and collaborate with doctors to promote lab services and build trusted partnerships.


• Institutional Liaison: Interact with medical college deans and administrators to handle billing, payments, and service agreements.


• Team Leadership: Manage a team of lab coordinators, and operations staff; provide training, guidance, and performance evaluation.


• Operational Excellence: Ensure high-quality standards in lab processes, TAT (Turnaround Time), customer service, and sample logistics.


• Billing & Payments: Oversee end-to-end billing cycle with institutions; resolve payment-related issues efficiently. Requirements:


• Minimum 10 years of relevant experience in Pharmaceutical Background


• Must have a pharmacy background (B.Pharm or M.Pharm).
•

Proven leadership skills in managing cross-functional teams and large territories.


• Strong communication, negotiation, and stakeholder management skills

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