Cluster Manager

Job Purpose

This position is open with Bajaj Finance ltd.An effective communicator with exceptional relationship management s with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)

• All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc.
• Delivery of volume from service channels cashier & call center service.
• Delivery of volume from new identified channels like digital, CIBIL watch.
• Daily system / process support to sales team.
• Daily business MIS preparation and roll out.
• Monthly incentive calculation and roll out.
• Contest calculation and roll out.
• Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
• Track and Manage On roll & Off roll headcount and productivity.
• Liaise with Risk team for Offer generation, policy changes etc.
• Classroom Training & Training over call for any new enhancement, changes in product / processes.
• Allocation of monthly offer base to sales / call center team.
• Conducting various business meet like ZSM / RSM meet / Contest based trips.
• Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
• Managing various vendors: ensuring timely onboarding, calculation of payout etc.
• Monthly inputs for SMT reporting and Deck preparation.
• Annual inputs for LRS & AOP Deck preparation.4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
• Major System issues and TAT for its resolution.
• Frequent system changes.
• Roll out of new system enhancement / customer communication across various channels.5. DECISIONS(Key decisions taken by job holder at his/her end)
• NA6. INTERACTIONS(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)Internal ClientsRoles you need to interact with inside the organization to enable success in your day to day work
• Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
• Connect with HR department for various activities.External Clients Roles you need to interact with outside the organization to enable success in your day to day work
• Mapping of market competition and practices.
• Meeting with external vendors along with IT.7. DIMENSIONS(Key numerical data which will reflect the scope and scale of activities concerning this job)Financial Dimensions(These should be quantifiable numerical amounts)
• Business achievement of Fee / Insurance / Rate as per the target.Other Dimensions(Significant volume dimensions associated with the job)

Required Qualifications and Experience

• Establishes and maintains professional networks with subject matter experts
• This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target
• Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes

changes in own decisions/ actions for better outcomes