Team Lead

7 hours ago

Gurgaon, Haryana, India M & V Market Development Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Team Leadership & Development: o Lead a team of 3D Sensor Calibration Technicians and Measurement System Specialists, ensuring high-quality technical delivery. o Provide coaching and mentoring to team members, fostering professional growth and skill development. o Oversee day-to-day operations and coordinate with Swiss teams to ensure alignment with project goals.
• Sensor Calibration & Configuration (Initial 1-1.5 Years Focus): o Directly oversee and engage in the calibration, validation, and quality assurance of the 3D sensor systems. o Lead the team in sensor position validation, multi-sensor setups, and ensuring seamless integration of sensors into the tracking system. o Perform quality checks on tracking accuracy, analyzing performance and resolving issues as they arise. o Guide the team in following standardized processes to ensure sensor calibration and system configurations are done correctly.
• Incident Management & Support (Transition After 1-1.5 Years): o Handle 1st and 2nd level support for the SaaS platform, using Jira for incident tracking and resolution. o Prioritize and assess incoming incidents, ensuring the right teams are involved based on urgency and impact. o Ensure a customer-centric approach in addressing support tickets, maintaining high service levels.
• Technical Customer Support: o Provide technical assistance to customers, addressing issues related to the sensor systems, platform functionality, and system configurations. o Develop customer-facing documentation and training materials to ensure a smooth onboarding and support experience.
• Process Optimization: o Analyze support workflows and recommend improvements to enhance team efficiency, response times, and customer satisfaction. o Continuously review and refine support processes to streamline operations and reduce incident resolution times.
• Cross-Team Communication: o Act as a liaison between the support team, technical project teams, and expert-level support teams. o Communicate effectively with stakeholders across departments, ensuring seamless information flow and issue resolution.
• SaaS & Cloud Infrastructure Understanding: o Maintain an understanding of SaaS platforms and cloud infrastructure to troubleshoot and support system configurations. o Assist in monitoring system performance through tools like Azure Monitoring, ensuring platform stability and uptime.
• Tool Proficiency: o Utilize tools such as Jira, Confluence, Azure Monitoring, and PagerDuty to track incidents, manage workflows, and ensure timely resolution of issues.
• Data-Driven Decision Making: o Leverage data and performance insights to improve team operations, support effectiveness, and customer experience.

Preferred candidate profile

We are seeking a highly skilled and motivated Team Lead to oversee our technical operations in the India office, supporting the 3D Sensor Calibration Technicians and Measurement System Specialists. For the first 1-1.5 years, this role will primarily focus on sensor calibration and system configuration tasks. After this period, the focus will gradually shift towards 1st and 2nd level support for our SaaS platform, ensuring smooth incident management, customer support, and continuous improvement in service delivery. The ideal candidate will bring a combination of leadership, technical expertise, and customer-focused support skills.

  • Performance Marketing Lead

    2 days ago

    Gurgaon, Haryana, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SummaryWe are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...

  • Lead - Paid Media

    1 week ago

    Gurgaon, Haryana, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title: Lead - Paid MediaSummary:We are seeking a highly experienced and results-driven individual to join our Paid Media department as a Lead. The ideal candidate will have at least 4 years of experience in managing Paid Media campaigns across various platforms and industries. As the Lead - Paid Media, you will play a crucial role in driving our...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Makoto HR Solutions Full time ₹ 30,00,000 per year

    Exciting Job Opportunity with a Leading IPC We are hiring for Team Lead - Associate Director/Director - Office Leasing Transactions Location: Gurgaon Compensation: upto 30 LPA Looking for professionals with experience in commercial real estate transactions & office space leasing Preference for candidates from IPC / broking firms Must have strong expertise...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Converge Staffing Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Location- GurugramJob Summary: We are seeking an experienced and dynamic Team Lead Software Developer to lead a team of developers working on AI-driven solutions. This role involves guiding and mentoring the team, while ensuring high-quality development and timely delivery of features.We want Full Stack 6 yrs with Gen AI expResponsibilities:Lead and manage a...

  • Team Lead

    2 days ago

    Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Taboola Full time

    Taboola is looking for a top-notch Fraud Analyst Team Lead As an Advertiser Fraud Analyst Team Lead at Taboola your primary responsibility is to lead a team of analysts to detect and prevent fraudulent activities within the advertising ecosystem You will monitor team operations and analyze advertising data investigate suspicious incidents and...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Smashr Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Team Lead Job Location: Gurgaon Job Type: Full-time Job Summary:We are seeking a dynamic Team Lead Real Estate Sales to manage sales operations and channel partner networks for premium residential and commercial projects in Gurgaon. The role involves leading a sales team, driving large-ticket closures, building and maintaining channel...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India People Positive Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Note- Candidate should be from BPO background only and on paper experienceIndustry Exposure RequiredCan communicate in Hindi and English both.Experience in Outbound Tele calling/Tele Sales/lead generation.Lead Generation processOutbound Tele calling exposure is preferable.Must have worked on dialer.Job RoleCommunicates information in a timely, accurate and...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Siemens Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Team Lead (w/m/d) in a Control & Protection Platform development team you will manage a small team of engineers responsible for C&P Platform Development for FACTS and HVDC Solutions.Be responsible for your team members and hold regular growth dialogues and feedback talksBe primarily responsible for coordinating activities and communications with...

  • Team Lead

    3 weeks ago

    Gurgaon, Haryana, India Neolytix Full time

    Job Title Team Lead - RCM Quality Process Excellence Location Gurugram Experience 6 Years Employment Type Full-time About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our clients drive...