
Lead - Campaign Management & Customer Insights
2 days ago
Job Information
Department Name
Marketing
Date Opened
09/29/2025
Industry
Telecommunications
Job Type
Full time
Work Experience
8+ years
City
Mumbai
State/Province
Maharashtra
Country
India
Zip/Postal Code
400098
Job Description
Firstly, a bit about us:
"Made for Streaming", "Dependable Network", "Beyond Web" & "Service that Delights."
If you are experiencing all the above-mentioned Jingalala factors together, you are experiencing Tata Play Fiber (TPF) A legal entity established in 2016 under Tata Play Ltd.
We provide broadband services using the latest available technology FTTx and are operationally present in Tier 1 cities.
We are a digital, energetic, and fast-growing company that breathes innovation and strives to give the best experience to our customers by offering advanced connectivity solutions. We understand that business growth is a result of talent growth and hence we are committed towards building a talent pool which is constantly learning and evolving.
At TPF,we believe life isn't a 9 to 5 box; hence, we have the freedom to hybrid working with occasional Remote-Friendly work policy. We trust you to get the job done, whether that means crushing deadlines in the morning or attending that kid's sports day in the afternoon (and maybe catching up on emails later that night - hey, flexibility goes bothways). The right environment is the key to a healthy and progressive development of an organization.
We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'.
More About us -
What you'll be doing:
The Campaign Management & Customer Insights role is responsible for leading end-to-end customer lifecycle campaigns, leveraging data-driven insights to enhance engagement, retention, and revenue growth. The role also oversees MarTech platform management and provides UI/UX feedback to strengthen app and digital innovations. A key part of the mandate is close collaboration with cross-functional teams to design, execute, and measure impactful campaigns, while driving a deeper understanding of customer behaviour through analytics and insights.
Requirements
Key Skillset:
- Strong knowledge of Customer Lifecycle Management (CLM), CRM, and multi-channel campaign management.
- Proficiency with campaign management platforms is added advantage (e.g., MoEngage, CleverTap, WebEngage, Salesforce, etc.).
- Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights.
- Excellent project management, communication, and stakeholder engagement abilities.
- Ability to multitask and thrive under tight timelines in a fast-paced environment.
What you'll bring to the team:
Campaign Management
- Plan, design, and execute lifecycle campaigns across SMS, Email, App, WhatsApp, Notifications, and other channels to drive engagement, renewals, upgrades, and win-backs.
- Partner with the CLM Head to define campaign strategy, segmentation logic, and messaging frameworks.
- Ensure timely, accurate execution of campaigns aligned with business priorities.
- Continuously monitor, optimize, and report campaign performance against KPIs such as CTR, conversions, churn reduction, and ARPU uplift.
Customer Insights & Analytics
- Translate customer data into actionable insights for segmentation, targeting, and personalization.
- Collaborate with Analytics/BI teams to track journeys, lifecycle stages, and behavioral patterns.
- Conduct post-campaign deep-dives to identify learnings and apply them to future initiatives.
- Champion data-driven decision-making within the CLM team.
Collaboration & Stakeholder Management
- Work closely with product, sales, digital, and technology teams to align campaign planning and execution.
- Partner with creative/content teams to deliver compelling, personalized communication.
- Engage with MarTech vendors and partners to enable automation, personalization, and campaign optimization.
What all qualifications do we expect:
We're looking for someone with a decent educational background.
- Education requirements: Postgraduate in Marketing, Business Management, or related field.
- Experience: 8 years+ of experience in CLM, customer insights, or digital campaign management.
- Proven track record of delivering multi-channel customer lifecycle campaigns.
- Prior experience in subscription, telecom, OTT or digital-first industries preferred.
Join us as:
- Grade – M4
- Where at – Mumbai
- Reporting To - Head Marketing Operations
- Your Function – Marketing
- Hussle Period – Minimum 8 productive hours a day and 5 days a week
- Job Type – Permanent
-
Campaign Manager
2 days ago
Mumbai, Maharashtra, India Motilal Oswal Financial Services (MOFSL) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Summary:We are seeking a skilled and strategic CleverTap Journey Manager to join our team. The ideal candidate will be responsible for creating, managing, and optimizing user journeys within the CleverTap platform. This role requires a deep understanding of customer lifecycle management, experience in crafting data-driven campaigns, and the ability to...
-
Campaign Manager
4 weeks ago
Mumbai, Maharashtra, India Hansa Cequity Full timeJob Description: Hansa Cequity is one of the leading data driven, connected CX services provider in India. It provides integrated solutions in Marketing, Data Analytics, MarTech, Campaign management, Digital and Contact centre to enable its clients to acquire customers intelligently, retain and manage them profitably. With a data driven marketing approach...
-
Campaign Manager
3 days ago
Navi Mumbai, Maharashtra, India Alldigi Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: Navi Mumbai (Seawoods & Turbhe)Qualification: GraduateRole SummaryWe are hiring a Campaign Manager to lead customer communication campaigns across SMS, Email, and WhatsApp. The role involves managing strategy, vendors, compliance, reporting, and driving campaign effectiveness to achieve business goals.Key ResponsibilitiesPlan and oversee execution...
-
Campaign Analyst
3 days ago
Mumbai, Maharashtra, India Axis Asset Management Company Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title: Campaign Analyst/Manager (Analytics focus)Department: Digital SalesPosition Grade Range: Basis eligibility and evaluationLocation: Lower Parel, MumbaiWho we Are?Axis Asset Management Company Ltd (Axis AMC), founded in 2009, is one of India's largest and fastest-growing mutual funds. We proudly serve over 1.3 crore customers across 100+ cities with...
-
Marketing Campaign Manager
1 week ago
Mumbai, Maharashtra, India Weekday AI Full time ₹ 3 - ₹ 7 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 3-7 LPA)Min Experience: 1 yearsLocation: MumbaiJobType: full-timeRequirementsKey Responsibilities: Plan, develop, and execute multi-channel B2B marketing campaigns across Email, WhatsApp, SMS, and Push Notifications to drive user acquisition and retention. Design and implement...
-
Campaign Manager
3 days ago
Mumbai, Maharashtra, India Zenplus Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:The Campaign Manager will be responsible for planning, executing, monitoring, and optimizing marketing campaigns across multiple channels. This role involves collaborating with cross-functional teams to drive brand awareness, generate leads, and achieve business growth. The ideal candidate will have strong project management skills, creativity,...
-
Campaign Manager
7 days ago
Navi Mumbai, Maharashtra, India Sciative Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are seeking a talented and experienced Campaign Manager to join our team. As a Campaign Manager for our AI SaaS products, you will be responsible for overseeing branding communications and implementing various marketing strategies, including digital marketing, email marketing, social media marketing, LinkedIn marketing, website marketing, SEO, SEM, and...
-
Insights Manager
4 weeks ago
Mumbai, Maharashtra, India Antal International Full timeAbout UsWe are one of India's leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role OverviewWe are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
4 weeks ago
Mumbai, Maharashtra, India Antal International Full timeAbout Us We are one of India's leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands. Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making —...
-
Insights Manager
4 weeks ago
Mumbai, Maharashtra, India Antal International Full timeAbout Us We are one of India's leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives.This role will be at the heart of data-driven decision-making — shaping...