Customer Success Manager
3 days ago
What You'll Be Doing:
*Own the portfolio: Manage end-to-end relationships with strategic
clients, build trust, drive renewals, support proactively and
maximize revenue.
* Engagement: Conduct regular check ins and client visits (field
work) to understand hiring challenges and unlock growth
opportunities.
*Data-driven growth: Monitor hiring trends, run performance
reviews, and present actionable insights to HR/recruiter heads.
*Cross-functional impact: Work closely with Product, Marketing &
Operations to solve client issues and create win-win solutions.
*Upsell & expand: Identify white-space opportunities to increase
wallet share and contribute to NRR goals.
*Ensure smooth onboarding, adoption, and consistent delivery
against SLAs.
What We're Looking For
*2-3 years of B2B account management / enterprise sales / key
account handling experience.
*Must be a gradate with strong verbal and written communications
skills. Must be comfortable with English and Hindi Language
*Strong relationship-building and negotiation skills with decision-
maker comfort.
*Ability to analyze data and present insights that drive business .
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