Customer Success Manager

3 days ago


Domlur, Karnataka, India Apnatime Tech Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

What You'll Be Doing:

*Own the portfolio: Manage end-to-end relationships with strategic

clients, build trust, drive renewals, support proactively and

maximize revenue.

* Engagement: Conduct regular check ins and client visits (field

work) to understand hiring challenges and unlock growth

opportunities.

*Data-driven growth: Monitor hiring trends, run performance

reviews, and present actionable insights to HR/recruiter heads.

*Cross-functional impact: Work closely with Product, Marketing &

Operations to solve client issues and create win-win solutions.

*Upsell & expand: Identify white-space opportunities to increase

wallet share and contribute to NRR goals.

*Ensure smooth onboarding, adoption, and consistent delivery

against SLAs.

What We're Looking For

*2-3 years of B2B account management / enterprise sales / key

account handling experience.

*Must be a gradate with strong verbal and written communications

skills. Must be comfortable with English and Hindi Language

*Strong relationship-building and negotiation skills with decision-

maker comfort.

*Ability to analyze data and present insights that drive business .



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