Dispatch Coordinator

5 days ago

Domlur, Karnataka, India Companystore Full time ₹ 1,80,000 - ₹ 3,00,000 per year

POSITION SUMMARYManage dispatch operations through advanced spreadsheet analysis and reporting, ensuring accurate order processing, carrier coordination, and delivery tracking for promotional merchandise fulfillment.KEY RESPONSIBILITIESData ManagementMaintain comprehensive dispatch tracking spreadsheetsProcess daily order data from multiple channelsGenerate shipping labels and documentationUpdate delivery status across all ordersReporting and AnalyticsCreate daily, weekly, and monthly dispatch reportsTrack carrier performance metrics and costsGenerate customer delivery confirmationsMaintain accurate inventory dispatch recordsCommunicationCoordinate with courier partners for pickup schedulingProvide shipping updates to customers and sales teamResolve delivery exceptions and address discrepanciesCommunicate delays or issues to relevant stakeholdersProcess OptimizationIdentify inefficiencies in current dispatch workflowsSuggest improvements for cost reduction and time optimizationMaintain organized documentation systemsSupport implementation of process enhancementsREQUIRED QUALIFICATIONSEducationBachelor's degree in any fieldMandatory: Microsoft Excel certification or Google Sheets certificationAdditional certifications in data analysis tools preferredTechnical SkillsExpert-level Excel/Google Sheets proficiency (pivot tables, VLOOKUP, macros, conditional formatting)Advanced formula creation and data manipulationExperience with data visualization and dashboard creationBasic understanding of logistics and shipping processesCommunication SkillsExcellent written and verbal English communicationProfessional email correspondence abilitiesClear reporting and presentation skillsCustomer service orientationCORE COMPETENCIESAnalytical SkillsData accuracy and attention to detailPattern recognition in shipping dataProblem-solving through data analysisProcess documentation and standardizationTechnical ProficiencyAdvanced spreadsheet functions and formulasData import/export capabilitiesBasic understanding of API integrationsLearning agility for new software systemsOrganizational SkillsMulti-task management and prioritizationSystematic approach to data organizationMeeting deadlines under pressureMaintaining accurate recordsPERFORMANCE METRICSAccuracy StandardsData entry accuracy: >99%Report generation timeliness: 100%Customer communication response:

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