Dispatch Coordinator

2 weeks ago

Domlur, Karnataka, India Companystore Full time ₹ 18,000 - ₹ 2,50,000 per year

POSITION SUMMARY

Manage dispatch operations through advanced spreadsheet analysis and reporting, ensuring accurate order processing, carrier coordination, and delivery tracking for promotional merchandise fulfillment.

KEY RESPONSIBILITIESData Management

  • Maintain comprehensive dispatch tracking spreadsheets
  • Process daily order data from multiple channels
  • Generate shipping labels and documentation
  • Update delivery status across all orders

Reporting and Analytics

  • Create daily, weekly, and monthly dispatch reports
  • Track carrier performance metrics and costs
  • Generate customer delivery confirmations
  • Maintain accurate inventory dispatch records

Communication

  • Coordinate with courier partners for pickup scheduling
  • Provide shipping updates to customers and sales team
  • Resolve delivery exceptions and address discrepancies
  • Communicate delays or issues to relevant stakeholders

Process Optimization

  • Identify inefficiencies in current dispatch workflows
  • Suggest improvements for cost reduction and time optimization
  • Maintain organized documentation systems
  • Support implementation of process enhancements

REQUIRED QUALIFICATIONSEducation

  • Bachelor's degree in any field
  • Mandatory: Microsoft Excel certification or Google Sheets certification
  • Additional certifications in data analysis tools preferred

Technical Skills

  • Expert-level Excel/Google Sheets proficiency (pivot tables, VLOOKUP, macros, conditional formatting)
  • Advanced formula creation and data manipulation
  • Experience with data visualization and dashboard creation
  • Basic understanding of logistics and shipping processes

Communication Skills

  • Excellent written and verbal English communication
  • Professional email correspondence abilities
  • Clear reporting and presentation skills
  • Customer service orientation

CORE COMPETENCIESAnalytical Skills

  • Data accuracy and attention to detail
  • Pattern recognition in shipping data
  • Problem-solving through data analysis
  • Process documentation and standardization

Technical Proficiency

  • Advanced spreadsheet functions and formulas
  • Data import/export capabilities
  • Basic understanding of API integrations
  • Learning agility for new software systems

Organizational Skills

  • Multi-task management and prioritization
  • Systematic approach to data organization
  • Meeting deadlines under pressure
  • Maintaining accurate records

PERFORMANCE METRICSAccuracy Standards

  • Data entry accuracy: >99%
  • Report generation timeliness: 100%
  • Customer communication response:

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