Assistant Technical Support

2 days ago

Pune, Maharashtra, India PM Electronic Pvt Ltd Full time ₹ 3,60,000 - ₹ 6,00,000 per year

Job Title: ASSISTANT TECHNICAL SUPPORT

Company: PM Electronics Pvt Ltd

Department: Service Center

Location: Koregaon Park, Pune

Working Time: 6 days weekly, 1 day off

Roles and Responsibilities:

1. Timely Reporting

Submit all repair data and performance logs to the OI (OPPO India) Organization on time.

2. Accurate Diagnosis

Ensure correct fault finding to reduce repeat Mobile repairs caused by poor initial diagnostics.

3. Use Genuine Repair Process

Follow approved methods and use genuine spare parts for all repairs.

4. Maintain Repair Quality

Ensure mobile repairs meet quality standards – correct tools, proper assembly, and working parts.

5. Tool Care

Maintain, calibrate, and use all tools (e.g., soldering stations, mustimeters') properly and safely.

6. Problem Solving

Diagnose and fix any technical issue with mobile devices or repair equipment.

7. Follow ESD Safety

Always use ESD tools like wrist straps and mats to protect devices from static damage.

8. Report Bugs or Issues

Report any bugs or problems in quality, software, or team processes.

9. Meet Repair Time Targets

Aim to complete repairs within the 1-hour target and reduce time gaps.

Requirements:

· Bachelor's Degree.

· 4-5 years of experience in mobile repair or technical support.

· Basic understanding of Android OS and mobile device architecture.

· Familiarity with service center tools and ESD safety equipment.

Key Skills & Attributes:

  • Strong interest in mobile technology and repairs.
  • Good communication and customer service skills.
  • Basic knowledge of mobile diagnostics tools and software.
  • Team player with a learning attitude.
  • Ability to work under pressure and meet deadlines.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Application Question(s):

  • What is your current CTC?

  • What is your expected CTC?

  • How many years of experience in Telecom sector?

  • Do you have in-depth knowledge about Android mobile devices?

Language:

  • English (Required)

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