Senior Technical Support Analyst

4 days ago

Pune, Maharashtra, India BMC Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibility

  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to software products.
  • Collaborate with internal teams to identify and implement solutions for customer requests and issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Analyze customer feedback and provide insights to improve product quality and user experience.
  • Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in providing technical support for software products.
  • Strong understanding of software applications and operating systems.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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