Customer Success Engineer

1 day ago

Bengaluru, Karnataka, India Plivo Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. 
About the Role :
A unique hybrid role that leverages both customer empathy and technical creativity. We are looking for a dynamic and technically skilled Product Support Engineer + Developer to join our team. This hybrid role bridges technical support, product debugging, and development, with a strong focus on automating support workflows using AI and modern tools.The ideal candidate is not only customer-obsessed and detail-oriented but also passionate about automation, scripting, AI technologies, and continuously improving internal support systems to enhance customer experience. Key Responsibilities :
  • Product Support : Serve as the third line of support for complex issues escalated from tier 1 customers. Investigate and troubleshoot technical issues across APIs, SDKs, dashboards, and customer integrations. Communicate with customers via tickets, calls, or Slack in a timely and professional manner. Collaborate with Engineering and Product teams to reproduce, debug, and escalate product bugs and edge cases. Create and maintain clear internal documentation and resolution workflows for recurring issues.Collaborate with support engineers or QA teams to identify manual workflows that can be automated.
  • AI & Automation Development : Design, build, and maintain AI-driven automation for internal support use cases (e.g., ticket classification, DSAT analysis, automate internal ticket workflows). Integrate tools like ChatGPT, Zapier, LangChain or custom LLMs with CRM platforms like Zendesk, Salesforce. Build lightweight internal apps, scripts, or dashboards using Python, , or low-code tools. Develop custom bots or AI agents to reduce manual work and improve resolution time and accuracy.
Required Skills & Experience :
  • 5 + years of experience in product support, technical support, or developer support roles.
  • Proficient in Python or  for scripting and automation tasks.
  • Solid understanding of REST APIs, webhooks, and common integration patterns.
  • Experience with automation tools like Zapier, Make, or custom APIs.
  • Hands-on with platforms like OpenAI, LangChain, or Pinecone is a strong plus.
  • Strong debugging and problem-solving skills.
  • Excellent written and verbal communication for customer and internal documentation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India Simbian Inc Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post -sales. This high -impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion their needs...

  • Customer Success Engineer

    6 days ago

    Bengaluru, Karnataka, India TIGI HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Tittle: Customer Success EngineerAbout the Role:We are seeking highly engaged Customer Success Engineers (CSEs) to act as the primary technical and relationship liaison for our clients. This pivotal role requires an effective combination of foundational IT expertise and exceptional interpersonal skills to deliver both rapid technical resolution and...

  • Customer Success Engineer

    3 days ago

    Bengaluru, Karnataka, India Hema's Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Success EngineerLocation: Bangalore, KarnatakaDepartment: Technical Services & Customer SuccessJob Type: Full-TimeTechnical SupportProvide first-level support for Microsoft Office tools (Excel, Word, PowerPoint),Microsoft SQL Server, networking, and internet-related issues.Assist clients with troubleshooting, configuration, and basic...

  • Customer Success Engineer

    3 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *RSA -Customer Success Engineers*RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and...

  • Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India COMSOL, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize customer satisfaction, retention, and software utilization, while...

  • Head Customer Success

    2 weeks ago

    Bengaluru, Karnataka, India CareerFit Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Head Customer Success (EV motors and Controllers)Reported By: Integration, Vehicle Validation & Service EngineersDepartment: Business Development Customer SuccessLocation: Bengaluru (with travel to customer sites as required)PurposeThe Head Customer Success will lead Company's customer-facing functions, ensuring seamless...

  • Customer Success Engineer

    5 hours ago

    Bengaluru, Karnataka, India, Karnataka TIGI HR Full time

    Job TYittle : Customer Success Engineer! We are seeking for Customer Success Engineers to join our team in Bangalore, Karnataka. This full-time role is the crucial link between providing effective technical support and fostering strong customer relationships.If you have a strong IT foundation and excellent people skills, we want to hear from you! Key...

  • Customer Success Engineer

    3 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships, while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.Roles & Responsibilities:Deliver post sales implementation to customers through the...

  • Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India COMSOL Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Be a Part of Simulating Future Innovations and IdeasJob DescriptionWe are seeking a Customer Success Executive to manage post-sales customer engagement in India. This role will ensure smooth onboarding, support the adoption of COMSOL software, and act as a bridge between customers, technical teams, and marketing. The ideal candidate will help maximize...

  • Customer Success Engineer

    6 days ago

    Bengaluru, Karnataka, India Pixxel Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DepartmentCustomer SuccessJob posted onNov 05, 2025Employment typeFull-TimeRole: Customer Success EngineerEmployment Type: FulltimeRole Description:This role blends frontline technical support with operational excellence. You'll be the go-to person ensuring that customer issues are resolved quickly and internal workflows run without friction. Your focus will...