Facilities & Administration Manager

Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description
The F&A manager supports the Real estate & admin team and business Unit to drive smooth facilities operations at the site prioritizing the employee experience by leading all the employee touch points like the concierge operations, white glove services, M.I.C.E, Occupancy planning, Tools & Technologies, Merchandise, Access & Badging, Courier/Shipments, Transportation & Food program.

Responsibilities

• Lead and oversee all employee touch point services for the respective city.
• Act as back up to the other cities of operation as needed.
• Develop standard operating procedures for Facilities and Admin services.
• Ensure high level of employee/visitor satisfaction by providing prompt and courteous services and establishing friendly rapport with end users.
• Coordinate with internal and external stakeholders to provide tailored concierge services.
• Maintain strong relationships with end users and understand their unique needs.
• Supervise and train staff to ensure excellence in service delivery.
• Handle client inquiries, complaints, and requests with professionalism and efficiency.
• Oversee daily operations, scheduling, and logistical support for concierge services.
• Work closely with other functions to facilitate seamless service integration.
• Oversee the employee/Visitors check-in to check-out procedures in an effective and efficient way.
• Ensure that team is responding with appropriate service and quality levels .
• Plan and support respective stakeholders for all Meetings, Incentives, Conference, Exhibitions (M.I.C.E) end to end in planning and logistical arrangements.
• Coordinate on ground M.I.C.E logistics with the team.
• Work with stakeholders and support on ground occupancy planning with minor to big moves coordination.
• Effectively monitor the tools and technologies to proactively interpret the MIS dashboards.
• Oversee and support stakeholders with the procurement to pay cycle of merchandise including access and badging.
• Transport operations supervision from all aspects like technology, employee booking to feedback/escalations, Driver/Vehicle compliance to be met as per service delivery and Ad Hoc transport bookings are managed effectively as per the standard operating procedures.
• Manage the cafeteria and Pantry operations with utmost attention to food safety, customer experience, business continuity and P2P cycle

Qualifications

• 8 to 10+ years of experience in hospitality and facilities management.
• Extensive experience as a concierge in a IT/ITES set up .
• Strong knowledge of concierge services and best practices.
• Strong background in the hospitality industry, ensuring high-level service standards.
• Proven ability in overseeing staff operations.

Skills And Competencies

• Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.
• Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.
• Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.
• Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively
• Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.

Educational Qualifications

• Bachelor of Hotel Management or higher

Additional Information
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