Admin and Transport Coordinator

Description

Admin and Transport Coordinator

Admin and Transport Coordinator is responsible for managing and coordinating transportation services for employees while also handling administrative tasks to support overall operations. This includes scheduling and optimizing routes, ensuring vehicle availability, maintaining records, and adhering to safety and company policies. The role also requires providing administrative support, documentation management, and effective communication with employees and other departments.

In this role you will:

Transportation Planning and Scheduling

Develop and maintain schedules for employee pick-up and drop-off services.

Optimize routes to ensure timely transportation while minimizing costs and travel time.

Coordinate with drivers to manage vehicle assignments and shift rotations.

Administrative Support

Handle general administrative duties, including document preparation, filing, and data entry.

Maintain accurate records of transportation schedules, employee feedback, and administrative reports.

Assist in procurement and inventory management of office and transportation-related supplies.

Serve as the main point of contact for employees regarding transportation and administrative queries or concerns.

Communicate schedules, route changes, or delays to employees promptly.

Provide timely updates to management on transportation and administrative activities.

Address and resolve transportation-related issues, such as late arrivals, missed pick-ups, or employee concerns.

Compliance and Documentation

Ensure compliance with transportation safety standards, company policies, and administrative procedures.

Maintain accurate records, including driver logs, fuel reports, maintenance records, and administrative files.

Monitoring and Reporting

Track transportation performance metrics, such as punctuality, costs, and vehicle utilization.

Monitor driver performance and adherence to safety protocols.

Generate reports on transportation and administrative activities for management review.

Ensure that all vehicles are well-maintained and meet safety standards.

Monitor drivers' adherence to safety protocols and company policies.

Handle incidents, delays, or accidents promptly to mitigate disruptions.

Assist with implementing risk management strategies to ensure smooth operations.

Collaborate with HR, operations, and administrative teams to align transportation and admin services with employee and organizational needs.

Assist in onboarding new drivers and staff, providing training on company policies and procedures.

Work closely with the Admin Manager to improve operational efficiency.

We are looking for someone who has:

Open to work Night Shift

Education

• High school diploma or equivalent (required).

Experience

• Proven experience in transportation coordination and administrative support.

• Familiarity with transportation management systems (TMS) or route planning software is a plus.

Skills

• Strong organizational and time-management skills.

• Proficient in English, Hindi, & Kannada

• Problem-solving and decision-making skills under pressure.

• Proficiency in Microsoft Office Suite (Word, Excel, etc.).

• Knowledge of transportation laws, safety regulations, and vehicle maintenance.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.