Customer Relationship Executive

5 days ago

Ganapathi Coimbatore Tamil Nadu, India Green Delight Innovation Private Limited Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Summary:

The Client Relationship Executive is responsible for building and maintaining strong, long-term relationships with clients. This role focuses on understanding client needs, ensuring satisfaction, and supporting business growth through effective communication, coordination, and service delivery.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, maintaining regular communication and relationship-building.
  • Understand client goals, challenges, and business requirements to provide tailored solutions.
  • Ensure timely delivery of products/services and handle client inquiries or complaints professionally.
  • Coordinate with internal teams (Sales, Operations, Marketing, and Support) to ensure a seamless client experience.
  • Identify opportunities for upselling or cross-selling products/services.
  • Prepare and deliver account performance reports and presentations.
  • Maintain accurate client records and track engagement through CRM tools.
  • Support client retention efforts by ensuring high levels of satisfaction and proactive service.
  • Assist in client onboarding and training as needed.

Required Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in client relationship management, account servicing, or customer success.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, negotiation, and problem-solving abilities.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Key Performance Indicators (KPIs):

  • Client satisfaction and retention rate
  • Response and resolution time
  • Upsell/cross-sell conversions
  • Account growth and renewal rates
  • Client feedback and NPS (Net Promoter Score)

Job Type: Full-time

Pay: ₹8, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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