Customer Relationship Executive

2 weeks ago

Peelamedu Coimbatore Tamil Nadu, India PRESSANA KIA Full time

A Customer Relationship Executive (CRE) is responsible for managing client relationships, ensuring customer satisfaction, and good communication driving business in premium Real estate field growth through effective communication and problem-solving skills.

**Salary 25,000 to 30,000 based on your experience (corporate culture)**

**Key Responsibilities**
- **Client Management**: The CRE serves as the primary point of contact for clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This includes managing inbound and outbound calls and following up on leads. **1**:

- **Relationship Building**: Establishing and maintaining strong relationships with clients is crucial. The CRE works to foster loyalty and trust, which can lead to increased customer retention and revenue growth.
- **Project Planning and Execution**: Involvement in planning and executing projects to meet client needs and company objectives efficiently is a key part of the role.
- **Collaboration**: The CRE collaborates with cross-functional teams, including sales and customer service, to ensure seamless service delivery and support for clients.
- **Performance Measurement**: Success in this role is often measured through key performance indicators (KPIs) such as customer satisfaction scores, retention rates, and revenue growth attributed to client relationships.
- Employee benifits as per market standards.

**Required Skills and Qualifications**
- **Educational Background**: A bachelor’s degree in Business Administration, Marketing, or a related field is typically preferred.
- **Experience**: A minimum of 2-3 years of experience in customer relationship management, sales, or a related field is often required.
- **Technical Skills**: Proficiency in CRM software, Microsoft Office, and data analysis tools is essential for managing customer interactions and analyzing data.
- **Soft Skills**: Excellent communication, problem-solving abilities, adaptability, and a customer-centric approach are critical for success in this role.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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