Senior Customer Service Executive

3 days ago


Malappuram, Kerala, India SKY OCEAN FREIGHT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Manage end-to-end customer interactions for freight shipments.
  • Handle client queries related to booking, documentation, and shipment status.
  • Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery.
  • Resolve escalations professionally and promptly.
  • Maintain accurate records of customer communications and transactions.
  • Build and maintain strong relationships with key clients.

Requirements:

  • Bachelor's degree in Business, Logistics, or related field.
  • 2–8 years of experience in customer service within shipping or logistics.
  • Strong knowledge of freight forwarding processes and documentation.
  • Excellent communication and problem-solving skills.
  • Proficient in MS Office and logistics/customer service tools.

Job Type: Full-time

Experience:

  • Logistics: 2 years (Preferred)

Work Location: In person



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