Senior Customer Service Executive
2 days ago
Key Responsibilities:
- Manage end-to-end customer interactions for freight shipments.
- Handle client queries related to booking, documentation, and shipment status.
- Coordinate with internal departments (operations, documentation, sales) to ensure timely service delivery.
- Resolve escalations professionally and promptly.
- Maintain accurate records of customer communications and transactions.
- Build and maintain strong relationships with key clients.
Requirements:
- Bachelor's degree in Business, Logistics, or related field.
- 2–8 years of experience in customer service within shipping or logistics.
- Strong knowledge of freight forwarding processes and documentation.
- Excellent communication and problem-solving skills.
- Proficient in MS Office and logistics/customer service tools.
Job Type: Full-time
Experience:
- Logistics: 2 years (Preferred)
Work Location: In person
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