Recovery Executive

1 day ago


Thrissur, Kerala, India bf195a44-9910-49d8-8daa-d2422c2d916f Full time ₹ 3,50,000 - ₹ 6,00,000 per year

Position: Recovery Executive

Industry: Bank (South Indian Bank)

Location: Irinjalakuda (Thrissur)

Preferred Candidates: Freshers/ Min 1 years experience in Sales

General Overview of the Role

The Recovery Executive is responsible for following up with customers to ensure timely repayment of pending dues. The role involves negotiating payment plans, resolving customer queries, maintaining accurate records, and achieving monthly recovery targets. This position requires strong communication skills, patience, and the ability to handle challenging conversations professionally.

Key Responsibilities:

1. Collections & Follow-up

  • Contact customers via calls, messages, or visits to remind them of outstanding payments.
  • Follow up on overdue accounts and ensure timely repayments.
  • Negotiate and set up repayment schedules as per company guidelines.

2. Case Investigation & Resolution

  • Understand customer issues or reasons for delay and provide suitable solutions.
  • Maintain professionalism while handling difficult or escalated cases.
  • Coordinate with internal teams for account-related clarifications.

3. Documentation & Reporting

  • Maintain accurate records of follow-ups, commitments, and payments collected.
  • Update recovery status in the system on a daily basis.
  • Prepare recovery reports and share updates with the management team.

4. Field Recovery (If Applicable)

  • Visit customer locations when required for payment collection or verification.
  • Ensure all field activities follow company policies and compliance guidelines.

Skills & Qualifications

  • Minimum qualification: Graduation
  • Prior experience in collections/recovery will be an added advantage.
  • Strong communication and negotiation skills.
  • Ability to handle pressure and manage difficult conversations.
  • Basic computer knowledge for updating records and reports.

Interested Candidates can send their CV to

To connect :

Job Type: Full-time

Application Question(s):

  • Do you have any Sales Experience ?

Work Location: In person


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