Customer Care Executive

1 week ago

Thrissur Kerala, India Max value credits and Investment Ltd Full time

Initiate and manage outbound calls to clients regarding outstanding payments and recovery of dues.

Collect necessary information and documentation from clients to assess the status of their accounts and resolve discrepancies. Discuss payment options and negotiate repayment plans with clients to facilitate timely recovery.

Maintain accurate records of all communications, agreements, and payment arrangements in the company’s database.

Work closely with the legal team to understand case specifics and ensure compliance with legal regulations during recovery processes.

Conduct regular follow-ups with clients regarding payment status and address any inquiries or concerns.

Prepare reports on recovery efforts, client interactions, and account status updates for management review.

Provide excellent customer service by addressing client questions and concerns promptly and professionally.

Proven experience in telecalling, customer service, or collections, preferably in a legal or financial environment.
- Strong verbal and written communication skills.
- Basic knowledge of legal terms and recovery processes.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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