Customer Care Executive

3 days ago

Thrissur Kerala, India Thoughtfinity Private Limited Full time

**Responsibilities**:

- **Customer Interaction**:

- Provide detailed product information and resolve queries regarding product usage, benefits, and availability.
- **Complaint Resolution**:

- Handle escalations with patience and professionalism.
- Collaborate with other departments to resolve issues efficiently and ensure customer satisfaction.
- **Reporting & Documentation**:

- Maintain accurate records of customer interactions, queries, and complaints.
- Generate daily, weekly, and monthly reports to track customer service metrics and identify areas for improvement.
- **Language Proficiency**:

- Communicate fluently in Malayalam, English, and Hindi to cater to diverse customer needs.
- **Other Tasks**:

- Assist with customer feedback collection and contribute to product improvement discussions.
- Stay updated with product knowledge and company policies.
- Perform additional administrative duties as needed.

**Expected Qualities**:

- **Essential Skills**:

- Strong verbal and written communication skills in Malayalam, English, and Hindi.
- Proficiency in creating and maintaining detailed reports using MS Office tools like Excel and Word.
- Ability to handle customer concerns with empathy and problem-solving skills.
- **Professional Traits**:

- High degree of patience, professionalism, and customer-centric mindset.
- Excellent organizational and multitasking skills.
- Proactive and adaptable to a fast-paced environment.
- **Educational and Experience Requirements**:

- Minimum qualification: Graduate or equivalent.
- Prior experience in customer service is preferred but not mandatory for entry-level positions.
- For managerial roles, a minimum of 3 years of relevant experience is required.

**Pay Scale**:

- **Customer Care Executive**: ₹12,500 to ₹18,000 per month

**Job Types**: Full-time, Permanent

Pay: ₹12,500.00 - ₹25,000.00 per month

Work Location: In person

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