Relationship Executive

3 days ago

Thrissur, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 14,40,000 - ₹ 24,00,000 per year

Key Responsibilities

  • Customer Service & Relationship Management
  • Act as the main point of contact for customers: answering queries, resolving complaints, and following up. Simply Hired+1
  • Build and nurture long-term relationships with customers to drive loyalty and retention. VelvetJobs+1
  • Use Customer Relationship Management (CRM) tools to manage customer interactions and data. Ricebowl+1
  • Sales Support / Business Development
  • Promote NBFC financial products: loans (personal, gold, business), chitty, insurance, etc. Simply Hired
  • Identify cross-selling opportunities by understanding customer profiles. Simply Hired+1
  • Help the sales team in acquiring new customers (through referrals, field visits, branch walk-ins). Simply Hired
  • Operations & Documentation
  • Assist in customer onboarding: collect and verify KYC (Know Your Customer) documentation. Simply Hired
  • Support loan application processing, documentation, and internal coordination. Simply Hired
  • Maintain records of customer interactions, service requests, sales, and performance metrics. Simply Hired
  • Collections / Recovery (Sometimes)
  • Follow up with customers for EMI payments or instalments. Simply Hired
  • Work with collection teams to minimize defaults by providing customer support and solutions. Simply Hired
  • Compliance & Reporting
  • Ensure compliance with internal NBFC policies, RBI (or relevant regulator) norms, and KYC/AML guidelines. Simply Hired
  • Prepare and submit regular reports (daily/weekly/monthly) on customer service, sales, and operations. Simply Hired
  • Performance Targets
  • Achieve individual or branch-level targets (sales, service satisfaction, collections). Simply Hired+1
  • Participate in marketing or outreach campaigns organized by the NBFC to increase business. Simply Hired+1

Skills & Competencies Needed

  • Communication & Interpersonal Skills: Very important for handling customers, understanding needs, explaining products, and resolving complaints. Ricebowl
  • Sales Skills: Ability to identify leads, pitch products, and close cross-sell or upsell opportunities. Placement India+1
  • Customer-centric Mindset: Empathy, patience, and a "customer delight" attitude help in retention and satisfaction. National Skill Development Corporation
  • Problem-Solving: To handle complaints, find solutions, and navigate customer issues. Ricebowl
  • Basic Financial Knowledge: Understanding NBFC products (loans, insurance), KYC norms, and repayment processes is helpful. Simply Hired
  • Computer Skills: Proficiency in MS Office (especially Excel), CRM software, and data entry. Nabfins
  • Time Management & Multitasking: Managing multiple customers, follow-ups, documentation, and targets. Ricebowl
  • Compliance Awareness: Knowledge of regulatory requirements, loan policies, and risk norms. Nabfins

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

  • Customer Relationship Executive

    1 day ago

    Thrissur, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,80,000 per year

    Job Title: Customer Relationship Executive (Female)Location: Kokkalai, ThrissurExperience: 1–2 yearsSalary: ₹15,000 – ₹18,000 per monthEmployment Type: Full-timeJob Description:We are looking for a female Customer Relationship Executive to join our team at Trichur Surgical, Kokkalai. The ideal candidate should have strong communication skills,...

  • Customer Relationship Executive

    17 hours ago

    Thrissur, Kerala, India VYAPARAVIJAYAM TRADES & AGENCIES PVT Full time ₹ 2,16,000 - ₹ 7,20,000 per year

    Customer Relationship Executive (CRE) – NBFCRole Summary:A Customer Relationship Executive in a Non-Banking Financial Company (NBFC) is responsible for managing customer interactions, promoting financial products, resolving queries, and ensuring excellent customer service to support business growth.Key Responsibilities:Interact with customers to provide...

  • Customer Relationship Executive

    1 week ago

    Thrissur, Kerala, India cc6c3115-e6e2-4750-82df-def97ba38efb Full time ₹ 18,00,000 - ₹ 24,00,000 per year

    About the RoleWe are looking for a proactive and well-spoken Customer Relationship Executive to manage day-to-day communication with clients, provide updates, ensure smooth coordination, and support payment follow-ups.The role is office-based, focusing on maintaining excellent customer relationships through timely responses and accurate information...

  • Customer Relationship Executive

    1 week ago

    Thrissur, Kerala, India Webappt Technology Full time ₹ 1,44,000 per year

    We are urgently hiring Fresh/experienced Customer Relations Executives (Female).Job Types: Full-time, Permanent, FresherPay: ₹8, ₹12,000.00 per monthBenefits:Cell phone reimbursementWork Location: In person

  • Upselling - Relationship Manager

    17 hours ago

    Thrissur, Kerala, India Petpooja Full time ₹ 3,60,000 - ₹ 4,40,400 per year

    Job Title: Upselling - Relationship Manager Job Description: We are seeking a dynamic Sales person to drive revenue growth by upselling Petpooja's Value-Added Services (VAS) to our existing merchant base. In this role, you will actively promote marketplace offerings and build strong relationships with restaurant owners to help them optimize...

  • Customer Relationship Executive

    2 weeks ago

    Thrissur, Kerala, India G-care Diesels PVT LTD Authorised KIRLOSKAR CARE Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job DescriptionHandle inbound and outbound customer calls.Provide detailed information about products and services.Resolve customer complaints and issues in a timely manner.Maintain accurate records of customer interactions.Follow up with customers to ensure issues are resolved.Meet performance goals and targets set by the management.Collaborate with...

  • Sales Executive

    3 days ago

    Thrissur, Kerala, India TBR Tradings Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Sales and targets: Achieve and exceed sales, booking, and gross profit targets for an assigned territory.Relationship management: Develop and maintain strong relationships with distributors, wholesalers, retailers, and customers.Market execution: Execute promotional activities, trade marketing strategies, and ensure product visibility and availability in...

  • Sales executive

    23 hours ago

    Thrissur, Kerala, India Ashirvad kitchen Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    Job Title: Sales Executive – Wholesale Momos Manufacturer Location: Thrissur, kerala Employment Type: Full-time About Us: We are a leading wholesale momos manufacturer, supplying high-quality and delicious momos to cafes, restaurants, and hotels. We are looking for a motivated and energetic Sales Executive to expand our market reach and build strong...

  • Sales Executive

    2 weeks ago

    Thrissur, Kerala, India 4040aa88-5faf-496f-895c-963ced4f875f Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionMakeEasyFilings is a professional platform offering a comprehensive range of services to support businesses. Our expertise includes business consulting, brand registration, income tax and GST services, corporate compliances, and obtaining various required licenses like FSSAI and trade licenses. We also provide specialized services such as...

  • Sales & Marketing Executive

    2 days ago

    Thrissur, Kerala, India Hopezen International Private Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Position: Sales & Marketing ExecutiveLocation: Ernakulam / ThrissurRole Overview:We are looking for a dynamic and results-driven Sales & Marketing Executive to drive growth, generate leads, and strengthen client relationships. This role involves marketing and selling home and commercial automation solutions while strategizing to expand market reach.Key...