Upselling - Relationship Manager

19 hours ago

Thrissur, Kerala, India Petpooja Full time ₹ 3,60,000 - ₹ 4,40,400 per year


Job Title:


Upselling - Relationship Manager



Job Description:

We are seeking a dynamic Sales person to drive revenue growth by upselling Petpooja's Value-Added Services (VAS) to our existing merchant base. In this role, you will actively promote marketplace offerings and build strong relationships with restaurant owners to help them optimize operations, adopt new services, and succeed on the Petpooja platform. As the primary point of contact for merchant queries, you will provide timely support, execute targeted sales strategies to meet daily and monthly targets, and collaborate with internal teams to streamline processes and share market feedback. This role combines sales excellence with a strong relationship management focus to ensure long-term merchant success and satisfaction.



Experience Range:

1 - 3 years



Educational Qualifications:



Any graduation



Job Responsibilities:

Roles and Responsibilities:

· Drive revenue growth by upselling Petpooja's Value-Added Services (VAS) to existing merchant accounts allocated by the company.

·  Actively pitch and promote Marketplace Services, enhancing the merchant's experience and success on the Petpooja platform.

·  Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and

VAS adoption.

· Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous

improvement.

· Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.

· Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja

tools.

· Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja's presence within the

merchant network.

· Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.

· Share market feedback and development inputs with relevant teams to support product and service enhancements.

· Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.

· Represent Petpooja professionally in the field, demonstrating the brand's values and commitment to customer success.

· Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.



Skills Required:



B2B software

,

B2B

,

Upselling

,

Lead Generation

,

Direct sales



Annual Salary Range:



INR 3,60,000 - 4,44,000



Candidate Attributes:

  • Bachelor's degree is preferable.

  • Professional experience of 1-3 years in Sales.

  • Problem-solving attitude

  • Customer-oriented mindset

  • Knowledge of customer relationship management (CRM) practices

  • Influencing Skills

  • Presentability is required

  • Fluent in communication



Job Code: KL-9NBHMNT3

About Us

When Petpooja's first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.

This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.

And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family

Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana

Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.

Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we're regarded as great hosts.

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