Customer Support Executive
5 days ago
Roles and Responsibilities:
- Handle inbound calls from patients or attendants in a professional and empathetic manner.
- Assist customers with doctor appointment bookings, rescheduling, and queries.
- Provide accurate information about hospital services, doctors, and departments.
- Record and update patient information accurately in the system.
- Handle and resolve patient queries or escalate to the concerned team when required.
- Ensure high-quality service and maintain patient satisfaction during every interaction.
- Follow standard operating procedures and maintain call logs.
Preferred Candidate Profile:
- Education: Any Graduate / Intermediate
- Experience: 08 years (Freshers encouraged to apply)
- Language: Telugu, English, Hindi & Bengali (Any three languages)
Skills:
Excellent communication and listening skills
- Empathetic and patient while handling healthcare-related calls
- Basic computer knowledge (MS Office / CRM entry)
- Willing to work in rotational shifts (24/7 process)
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