Managed Services Client Service Desk Administrator

5 days ago

Hyderabad, Telangana, India NTT Ltd. Full time US$ 40,000 - US$ 80,000 per year

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key responsibilities:
  • Provides an administrative support service to the Managed Services Client Service Desk team.
  • Provides entry level administrative tasks as required by the team.
  • Ensure the correct escalation procedure is followed on all critical calls and requests.
  • May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
  • Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
  • Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
  • Performs any other related task as required.

To thrive in this role, you need to have:
  • Ambitious self-starter with the ability to work under general direction.
  • Ability to use sound judgment to escalate an issue to a higher level.
  • Displays a methodical in approach to ticket resolution.
  • Demonstrates ability to interact with a variety of stakeholders.
  • Demonstrates required integrity to ensure excellent client service and retention.
  • Good attention to detail and client focused.
  • Strong and effective verbal and written communication skills.
  • Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic qualifications and certifications:
  • High School Certification or diploma or equivalent.

Required experience:
  • Basic to moderate level years of experience
  • Basic to moderate level experience level in the Technology Industry and Call Centre environment

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures,

  • Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client's Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject matter expert...

  • Service Desk Analyst

    6 days ago

    Hyderabad, Telangana, India HTC Global Services Full time US$ 80,000 - US$ 1,20,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...

  • IT Service Desk Administrator

    6 days ago

    Hyderabad, Telangana, India ZINNOV MANAGEMENT CONSULTING PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description :Qualifications :Minimum 2 Years of IT Service Desk experience working in an agile, fast paced and highly technical environment. Familiarity with technologies and processes . Experience working cloud technologies for Azure, AWS, or Google Cloud is a plus. Experience in administration for Linux-based systems: Ubuntu, RHEL, Windows Server is...

  • It Service Desk Analyst

    4 days ago

    Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...

  • Service Desk UK

    6 days ago

    Hyderabad, Telangana, India HTC Global Services Full time US$ 60,000 - US$ 1,20,000 per year

    Service Desk Agent (24x7)Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.Escalate complex or unresolved issues to...

  • Global Service Desk Manager

    6 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • It Service Desk Analyst

    6 days ago

    Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Role: Service Desk Analyst (24x7)Location: HyderabadResponsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.Escalate complex...

  • Service Desk Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 72,00,000 - ₹ 99,80,000

    Job Title: Service Desk Support SpecialistThis role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support through various channels.Key Responsibilities:Manage and monitor incidents, queries, and service requests, including escalation proceduresOffer remote desktop support, user access management, and...

  • High Salary) Service Desk Manager

    1 week ago

    Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time

    Job DescriptionSummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject...