It Service Desk Analyst

15 hours ago

Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Role: Service Desk Analyst (24x7)

Location: Hyderabad

Responsibilities:

  • Act as the first point of contact for users reporting IT issues or requesting services.
  • Log, categorize, and prioritize incidents and service requests in the ITSM tools.
  • Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.
  • Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths.
  • Provide remote support using remote access tools and follow documented procedures and knowledge base articles.
  • Ensure accurate documentation of all user interactions and solutions provided.
  • Follow ITIL-aligned processes such as Incident Management, Request Fulfillment, and Access Management.
  • Maintain awareness of service desk procedures, SLAs, and support protocols.
  • Participate in shift-based rotations to ensure 24x7 coverage where required.
  • Provide excellent customer service and maintain a high level of user satisfaction.
  • Assist in identifying recurring issues and contribute to knowledge base updates.

Experience:

  • 3-6 years of experience in an IT support/help desk environment.
  • Exposure to a ticketing system (e.g., ServiceNow, Remedy).
  • Experience supporting end-users remotely in a fast-paced environment.

Education:

  • Bachelors degree in Information Technology, Computer Science, or related field.
  • Equivalent work experience may be considered in lieu of formal education.

Skills:

  • Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to multitask and handle a high volume of support requests.
  • Customer-focused attitude with a calm and patient demeanor.

  • Service Desk Analyst

    17 hours ago

    Hyderabad, Telangana, India HTC Global Services Full time US$ 80,000 - US$ 1,20,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...

  • Service Desk Analyst

    17 hours ago

    Hyderabad, Telangana, India IntouchCX Full time US$ 90,000 - US$ 1,20,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Net2Source Inc. Full time

    Title: Service Desk Analyst Location : Hyderabad /Bangalore Duration: 6-12 Months Contract Responsibilties : 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting...

  • Service Desk Analyst II

    2 days ago

    Hyderabad, Telangana, India Phenom People Full time

    Job DescriptionJob RequirementsPosition OverviewThe Service Desk Analyst - Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform...

  • Service Desk Analyst II

    15 hours ago

    Hyderabad, Telangana, India Phenom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Requirements Position OverviewThe Service Desk Analyst – Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform operating...

  • We are looking For Service Desk Engineer For Hyderabad

    14 hours ago

    Hyderabad, Telangana, India Infinite Full time US$ 90,000 - US$ 1,20,000 per year

    We are looking for Service Desk Engineer for HyderabadExperience : 2 to 6 YearsLocation : HyderabadNP : Immediate onlyPlease send updated resume below mail ID :Job Title: L2 Service Desk AnalystSkills & Requirements:Job Type: Service Desk EngineerBase Location: [Hyderabad/Noida] (24x7 Hybrid / Remote / Onsite Support)Shift Timing: Rotational (24x7x365...

  • Global Service Desk Manager

    17 hours ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Supervisor Service Desk

    4 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Job Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...

  • Service Desk Dispatcher

    14 hours ago

    Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

  • Service Desk Team Lead

    3 days ago

    Hyderabad, Telangana, India beBeeLeader Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Summary">This role requires a strong leadership presence to oversee the Service Desk Support team, providing guidance and oversight to ensure exceptional customer service. The ideal candidate will possess excellent communication skills, technical expertise, and the ability to adapt to a fast-paced environment.">Responsibilities">">Provide front-line...