Customer Support Executive

22 hours ago

Mohali, Punjab, India Roundglass Living Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Position Title
: Associate, Customer Support

Location
: Mohali

Position Type
: Regular, Full-Time

Who we are:

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

We are seeking a highly skilled Support Associate will be a part of the RG Support & Services team that provides support to Indian and US customers in email, chat, message, and phone contact mediums across Roundglass solutions and experiences.

What you'll do:

  • A professional approach to communication through emails, query resolution calls, and providing information about products and services
  • Technical knowledge and ownership of the issue diagnosis and redressal process, seeking inputs from key stakeholders
  • Maintaining records of transactions and interactions
  • Appropriate and timely follow-ups wherever required
  • Escalate unresolved queries to respective departments for accurate redressal.

Who we're looking for:

  • Communication (Written & Oral) is the key requisite for this profile. It is important for the associate to have fluent English communication skills.
  • Candidate should be comfortable in technology and understand B2C technology products
  • Any hands-on B2C customer support experience working for an internet product company will be an advantage
  • Good listening and problem-solving skills
  • A bachelor's degree, or higher, in operations, or a related field, is good to have.
  • Candidate with 0-2 years of work experience in a tech product / customer support team
  • Candidate should be comfortable to work in US shift for customer support.

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We're a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we've built an amazing community and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Support Executive

    7 days ago

    Mohali, Punjab, India Apex One Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Hiring Alert: Customer Support Executive (Agriculture) – MohaliLocation: MohaliDesignation: Customer Support Executive – AgricultureSalary: Up to ₹20,000 per monthShift: Day ShiftEligibility Criteria:Qualification: Graduate with Agriculture background (B.Sc Agriculture or related field preferred)Experience: Freshers or candidates with relevant...

  • Customer Support Executive

    1 week ago

    Mohali, Punjab, India Zouma Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Job Description: Customer Support Executive (Voice Process) - U.K.About the RoleWe are seeking a dedicated and professional Customer Support Executive to join our team, specializing in a voice-based process for our clients in the U.K. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries,...

  • Customer Support Executive

    6 days ago

    Mohali, Punjab, India Kalyan Business Solutions Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Description: Customer Support ExecutiveLocation: Mohali, PunjabCustomer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and...

  • Customer Support Executive

    7 days ago

    Mohali, Punjab, India Zouma Full time ₹ 3,00,000 - ₹ 5,40,000 per year

    Customer Support Executive – UK ShiftLocation: Mohali (Onsite)Shift Timing: UK Shift (1:00 PM – 10:00 PM IST)Experience: 1–3 yearsEducation: Graduate (any stream)About the Role:We're looking for enthusiastic and customer-focused professionals to join our support teamIf you enjoy solving problems, communicating clearly, and creating a smooth experience...

  • Customer Support Executive

    1 week ago

    Mohali, Punjab, India Asrit Technologies Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.Issue Resolution: Address customer complaints and resolve issues effectively and efficiently...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India Leom International Full time ₹ 11,200 - ₹ 48,000 per year

    HiringCustomer Support Executive (Voice + Chat) Mohali | 11k–16k Hindi & English 12th Pass/Freshers welcome Good comms & basic computer skills Apply now: [ / ]

  • BPO Customer Support Executive

    3 days ago

    Mohali, Punjab, India VitalTech Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVitalTech Solutions provides comprehensive technological, marketing, and talent solutions to help businesses harness innovation and achieve growth. With a commitment to supporting clients in reaching their strategic goals, VitalTech Solutions offers domain expertise and extensive industry experience. The company engages in interactive...

  • Customer Support Executive

    2 weeks ago

    Mohali, Punjab, India GNR Global Services Full time ₹ 2,76,000 - ₹ 3,60,000 per year

    Job Title: Customer Support ExecutiveProcess: Domestic/InternationalLocation: Chandigarh/MohaliAge- 18 to 32Salary: INR 23,000 - INR 30,000Qualifications:Graduation or equivalentGood English skillsKey Requirements:Ability to communicate in EnglishWillingness to work in night shiftsAccess to cab facility for transportationPrior experience in customer service...

  • Travel Customer Support Executive

    1 week ago

    Mohali, Punjab, India cheap flying Fares Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Support Executive – Travel ServicesCompany: Cheap Flying FaresLocation: Mohali, Sector 75Employment Type: Full-TimeShifts: Rotational (24×7 Operations) with Rotational Week OffsAbout the CompanyCheap Flying Fares is a trusted name in the travel industry, known for offering affordable flight fares and personalized travel solutions....