Customer Success Executive
2 days ago
About the Team
The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a pivotal role in job marketplace health as brands help Apna marketplace maintain network effect i.e. improve candidate retention and attract more candidates. At the same time, larger mandates from new clients helps provide strategic guidance to growth and the product team to build new solutions.
About the Role
We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes, engagement from sales team and are likely to have a client connect at junior to mid-management level.
About Career growth within the team, a CSM would gradually move up the ladder and start managing Tier 1 - Tier 4 clients and would eventually work directly w/ Pod leads/CSM head in big accounts management.
Responsibilities
- Ensure reactive and periodic recruiter level connect to keep pulse of the account
- Extensive telephonic outreach to recruiters/admins as per outreach SOP (when to call? Whom to call? How to resolve the client's issues and grow Apna's business?.
- Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist)
- Maintain tight documentation and close loops on red flags and periodically share "Voice of Customers"
- Own Net revenue Retention (NRR) for respective orgs
- Focusing on existing accounts with a client centric retention strategy - identify the right product for a role x city x # hires requirement, pitch a right product to maximize value for money
- Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA
- Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs.
- Support large sales by ENT Pod lead
- Periodically highlight big upsell/cross-sell opportunities to Pod leads - to be done via finding right decision makers in the org.
- For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
- Manage complex sales situations & acquire clients based on - value based selling.
- Closely monitoring of competitor activities and assisting in planning counter strategies
-
Customer Success Executive
5 days ago
Bengaluru, Karnataka, India DexyAI Full timeSome experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we're transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder's Office, you'll work directly with the founding team to craft and execute high-performing...
-
Customer Success Executive
1 day ago
Bengaluru, Karnataka, India IDDION SOLUTIONS Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionIDDION SOLUTIONS is a future-ready platform for identity and workforce management. Our flagship brand, RegX, is a Contract Labour Management Solution (CLMS) designed to streamline onboarding to offboarding, digitizing contingent workforce management with transformed compliance, and real-time centralized insights of the extended workforce....
-
Customer Success Executive
5 days ago
Bengaluru, Karnataka, India Karix Full timeJob Role : Sr. Executive - Customer Success Job Location : Bangalore Job Responsibilities: Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving joint success. Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs....
-
Customer Success Executive
2 days ago
Bengaluru, Karnataka, India QpiAI Full timeAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client...
-
Customer Success Executive
1 day ago
Bengaluru, Karnataka, India Enterspace Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob DescriptionDesignation: Customer Success ExecutiveLocation: Malleswaram, Bengaluru.Department: BusinessReporting to: Director – Business HeadRole OverviewWe are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The...
-
Customer Success Executive
1 day ago
Bengaluru, Karnataka, India The Elevaate Alchemy Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionThe Elevaate Alchemy is a luxury wellness brand offering transformational global retreats, energy mastery workshops, and holistic coaching programs. We blend ancient yogic sciences, Ayurveda, breathwork, and modern energy medicine to create immersive experiences for leaders and conscious professionals. Our offerings include...
-
Customer Success Executive
6 days ago
Bengaluru, Karnataka, India Learnyst Full timeJob Summary: The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth. Key...
-
Customer Success Executive
2 days ago
Bengaluru, Karnataka, India QpiAI Full timeAbout UsAt QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.We are looking for a Customer Success Executive who will be...
-
Customer Success Executive
3 weeks ago
Bengaluru, Karnataka, India Learnyst Full timeJob Summary: The Customer Success Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and success with our products or services. They act as a trusted advisor, help customers achieve their goals, and work proactively to prevent churn while identifying opportunities for growth. Key...
-
Customer Success Executive
2 days ago
Bengaluru, Karnataka, India Mudrex Inc. Full time US$ 60,000 - US$ 1,20,000 per yearMudrex is a Y Combinator-backed organization on a mission to democratize investing. Retail investors use Mudrex to invest in crypto easily. Our flagship product, Coin Sets, has seen amazing traction in the markets we have launched.We are growing rapidly, and to sustain and support this growth, we are expanding our team. The folks at Mudrex are young, driven,...
