Customer Success Executive

4 hours ago

Bengaluru, Karnataka, India QpiAI Full time

About Us

At QpiAI, we're building the future of AI and Quantum technologies. As a fast-growing deep tech company, we're redefining how learners engage with next- generation skills. Our learner success team plays a critical role in ensuring each student achieves their goals with confidence and clarity.

We are looking for a Customer Success Executive who will be the friendly face and support system for learners after enrolment. This is a full-time opportunity to build strong client relationship skills, operational expertise, and product knowledge while driving learner success.

Role Overview

As a Customer Success Executive, you'll act as the primary point of contact for learners after they join our programs. You'll ensure smooth onboarding, provide guidance, resolve issues, and work cross-functionally to deliver an outstanding learner experience.

Key Responsibilities

  • Serve as the go-to contact for learners post-enrolment.
  • Guide new learners through the onboarding process, ensuring timely access to platforms, tools, and materials.
  • Conduct walkthroughs of the course platform and share onboarding resources/documentation.
  • Monitor learner activity, identify drop-offs, and proactively follow up to drive engagement and course completion.
  • Address queries related to access, schedules, course navigation, and basic tech issues.
  • Coordinate with internal teams (sales, tech support, content) to resolve learner concerns.
  • Maintain updated learner data and touchpoints in CRM tools like Zoho or Lead squared.
  • Collect learner feedback and contribute to improving onboarding and post-enrolment workflows.
  • Support renewal and referral efforts by building rapport and offering a smooth learner journey.

Qualifications and Skills

  • Pursuing or recently completed a Bachelor's degree in Business, Communication, Education, or a related field.
  • Strong verbal and written communication skills with a customer-first attitude.
  • Highly organized with the ability to multi-task and manage timelines effectively.
  • Proactive, empathetic, and resourceful in problem-solving learner issues.
  • Comfortable using basic productivity tools (Excel, email, video conferencing).
  • Exposure to CRM platforms like Zoho, Lead squared, or Salesforce is a plus.
  • Passionate about education, technology, and delivering value to learners.
  • Experience : 0 - 1 year experience.
  • Budget - 3- 4 LPA

What You'll Gain

  • Hands-on experience in customer success, operations, and cross-functional collaboration.
  • Insight into learner behavior and product delivery in a high-growth EdTech environment.
  • Exposure to CRM tools and customer lifecycle management.
  • Opportunity to be considered for a full-time role based on performance.
  • A dynamic, mission-driven team that values ownership and learner impact.

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