Director of Client Services

About MOBILISE

MOBILISE is an independent B2B marketing agency working with some of the world's most ambitious tech and industrial brands. From Bengaluru to the US, Dubai, and Singapore, we design strategies, campaigns, and creative that drive measurable impact. Our clients stay with us because we bring clarity, speed, and originality to marketing. We work with brands like Elastic, Red Hat, Schneider Electric, Salesforce, Caterpillar, and others who expect us to cut through noise with work that matters. MOBILISE has been independent since 2015, and we plan to keep it that way.

The role

We are looking for a Director of Client Services to anchor our client relationships in India and beyond. The role is expected to set the standard for how MOBILISE shows up with senior client stakeholders, ensuring delivery teams are always a step ahead, and building long-term trust that converts into growth. You'll oversee a client service team that thrives under pressure, translate business goals into creative action, and spot opportunities before clients even ask. You'll also be the person clients call first when they're trying to figure out what's next. You'll be accountable for client retention, upsell, and revenue expansion, as well as for how the client service team delivers on strategic promises.

What you'll do

• Own relationships with senior marketing decision-makers across enterprise and fast-growth tech accounts and drive revenue growth
• Guide internal teams to deliver strategies, campaigns, and content that meet real business needs
• Anticipate client requirements and bring proactive solutions
• Balance commercial thinking with creative sensibility - keeping margins, timelines, and impact in check
• Develop, coach, and grow the client services team into consultative partners
• Calling out when "good enough" isn't good enough - and showing what better looks like
• Partner with agency leadership to shape proposals, pitches, and new market entries

What we're looking for

• 12+ years in client service (agency side, B2B is a big plus)
• Strong ability to hold a room with senior CMOs and marketing leaders
• Someone who can manage both detail and direction
• Track record of running multi-market accounts with multiple moving parts
• Comfort with tough conversations and personalities, inside and outside the agency
• An instinct for commercial growth as much as delivery discipline

What success looks like

• Strong retention and expansion across accounts

• Clients that see MOBILISE as a strategic partner

• A team that runs independently with commercial and creative judgment

• Steady account growth with upsell and cross-sell opportunities

• Projects delivered accurately, on time, on budget, and profitably

• Smooth billing, receivables, and financial accuracy

• C
lients and colleagues who genuinely enjoy working with you

Benefits

• Global client engagement opportunities
• Profit and turnover bonuses shared across the team every month and year
• Peer-driven appraisals with real recognition through (real) gold, silver, and sprint awards
• Tenure-linked opportunities for education sponsorships, global relocations, and sabbaticals
• Fair and flexible paid leave policies, from caregiving and wellness to birthdays, volunteering, and family time
• One week of work-from-home every month for tenured associates, comp-offs for stretch work, and late-night cab support
• Comprehensive health cover, provident fund at the highest slab
• Continuous peer feedback and training support designed to improve
• Everyday perks: terrace breakfasts, rotating snacks, and festive rewards

Why MOBILISE

100% referral-made over the past decade, MOBILISE is considered one of the finest B2B marketing agencies worldwide, and retains trust of blue-chip brands across Singapore, India, Western Europe, and the United States. 

You will not find heavy structure weighing you down, hierarchy games, or waiting for approvals when good sense will do. We commit to protect your ability to think, act, and deliver impact - for clients, for teams, and for yourself.

If you like responsibility, velocity, and sharp work that makes a visible difference, you'll feel right at home here.