Customer Service manager

2 weeks ago

Avinashi, Tamil Nadu, India Gajaananda Office Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Service Manager

Company Description : Greetings from THE CHENNAI SILKS { Gajaananda Group } - Head Office - Thekkalur.

The largest textile kingdom in Tamilnadu . THE CHENNAI SILKS (TCS) has proven to be a shoppers delight for generations of families.

Job Summary:

We're looking for an experienced Customer Service Manager to lead our customer service team and ensure exceptional customer experience. You'll be responsible for developing and implementing customer service strategies, managing a team of customer service representatives, and driving customer satisfaction and loyalty.

Key Responsibilities:

  • Team Management: Lead and manage a team of customer service representatives, providing coaching, training, and guidance.
  • Customer Service Strategy: Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Issue Resolution: Resolve complex customer complaints and issues in a timely and professional manner.
  • Performance Metrics: Monitor and analyze customer service metrics, identifying areas for improvement and implementing changes.
  • Process Improvement: Continuously evaluate and improve customer service processes to enhance efficiency and effectiveness.
  • Communication: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.

Requirements:

  • Education: Bachelor's degree in Business Administration, Communications, or related field.
  • Experience: 3-5 years of experience in customer service management, preferably in a call center or similar environment.

Skills:

  • Excellent communication, interpersonal, and leadership skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with customer relationship management (CRM) software and other customer service tools.

Work Mode: In-site

Location: Avanashi, Thekkalur.

Job Type: Full time

Job Type: Full-time

Work Location: In person

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