CSA (Customer Service Associate)
4 days ago
ROLE AND ELIGIBILITY CRITERIA
Role/Position: CSA
Reporting to: Supervisor / ASM
Location: Sector 84, Gurugram
Basic Eligibility Criteria:
· Experience: 6 months-1 year experience is retail industry / Fresher
· Qualification: Undergraduate/ Graduate
Selection Process:
· Screening round by Hr
· Personal Interview by Operations Head
KEY RESPONSIBILITIES:
· Ensure high levels of customer satisfaction through excellent sales service
· Maintain outstanding store condition and visual merchandising standards
· Maintain a fully stocked store
· Ascertain customers' needs and wants
· Recommend and display items that match customer needs
· Welcome and greet customers
· Manage point-of-sale processes
· Actively involve in the receiving of new shipments
· Keep up to date with product information
· Accurately describe product features and benefits
· Always be well groomed
· Go the "extra mile" to meet targets
· Maintain a clean and orderly environment in the store
· Follow all companies' policies and procedures
REQUIREMENTS AND SKILLS :
· Customer Focus
· Effective communication – English, Hindi, Telugu
· Interpersonal Skills
· Role modelling
· Good physical endurance
· Basic understanding of sales principles and customer service practices
· Should be flexible with 24/7 shifts and working on holidays/ festivities
· Open to Feedback and learning
· High on Energy levels.
· Friendly, helpful, confident, and engaging personality
Job Type: Full-time
Pay: ₹13, ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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