Customer Service Executive
4 days ago
Job description
Roles and Responsibilities
- Handle customer queries via email, phone calls, and chats to resolve their issues efficiently.
- Provide excellent customer service by understanding their needs and concerns.
- Utilize strong verbal communication skills to effectively communicate with customers.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with team members to achieve process goals and objectives.
Desired Candidate Profile
- 0-3 years of experience in BPO/Call Centre environment or related field (CSE/CSA/CCA).
- Excellent written communication skills for effective email writing and email processing.
- Strong verbal communication skills for handling inbound voice processes and blended processes.
- Ability to work on multiple tasks simultaneously while maintaining attention to detail.
Perks and benefits:
- Salary LPA to 3.36 LPA CTC
- Lucrative incentive depending on performance.
- Good Appraisal cycle.
- Opportunity to work with fastest growing BPO Industry.
Interested candidate can call/msg or Whatsapp their cv on this number- HR Keshav
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