Customer Service Executive

3 hours ago

Gurgaon, Haryana, India Wizfair Travels Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

Wizfair Travels is a rapidly growing travel brand that offers meticulously crafted travel packages to a diverse range of destinations worldwide. With a passion for uncovering authentic experiences, Wizfair emphasizes affordability and luxury while maintaining an unwavering commitment to client satisfaction. The company is supported by a dedicated team spanning offices in the United States, India, and Canada, alongside destination experts in Europe, Asia, and the Middle East. Trusted for its reliability and exceptional service, Wizfair remains dedicated to guiding travelers from the planning stages through their dream journeys and beyond.

Role Description

This is a full-time, on-site role for a Customer Service Executive located in Gurugram. The Customer Service Executive will be responsible for addressing client inquiries, resolving issues, ensuring customer satisfaction, and managing customer support interactions effectively. The role also involves building positive relationships with clients and maintaining high standards of customer service throughout all interactions.

Qualifications

  • Strong Interpersonal Skills to effectively communicate and build rapport with clients
  • Experience in Customer Satisfaction and Customer Support to ensure excellent service delivery
  • Proficiency in Customer Service and managing customer interactions professionally
  • Knowledge in Customer Service Management to handle processes and maintain service quality
  • Excellent problem-solving and organizational skills
  • Ability to work collaboratively in a team-oriented environment
  • Familiarity with the travel industry is a plus
  • Bachelor's degree or equivalent experience in a relevant field

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