Customer Service Executive
2 weeks ago
We are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every touchpoint.
Key Responsibilities:
- Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
- Provide styling or size recommendations to customers when needed.
- Handle escalations professionally and ensure timely resolutions.
- Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
- Maintain CRM records and track customer satisfaction metrics.
- Share customer insights and feedback with the brand and merchandising teams.
- Assist in improving service processes and customer engagement strategies.
- Minimum 2 years of experience in customer service within fashion / apparel / D2C brands.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.
- Prior experience working with D2C or premium apparel Brands.
- Understanding of e-commerce workflows and return/exchange management.
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