
Receptionist/guest relationship officer
2 days ago
Position Summary:
We are seeking a Guest Relationship Officer to join our gaming zone team. The ideal candidate will have excellent communication skills, strong customer service skills, and a passion for gaming. The candidate should also possess the following qualities:
KRA:
- Greet customers at the cash counter and process their transactions accurately and efficiently.
- Assist customers with their inquiries in a friendly and professional manner.
- Maximize sales opportunities by upselling gaming packages.
- Address customer complaints promptly and effectively with the goal of resolving the issue to the customer's satisfaction.
- Maintain accurate cash registers and accounting records.
- Ensure that all transactions are processed in compliance with company policies and procedures.
- Provide a welcoming and pleasant environment for customers.
- Maintain a neat and professional appearance at all times while representing the gaming zone.
REQUIREMENT:
- Minimum of 12th pass, priority to graduate
- Can read English, and basic level speaking
- 1 year of experience as cashiering for any point of sale (POS)
- Person with aviation, hospitality, luxury retail or service industry background preferred
- Expert in sales
- Excellent Customer service & Complaint Handling Skills
- Presentable communication skills
- Grooming
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