Receptionist/guest relationship officer

3 days ago


Pune, Maharashtra, India goosebumps arena private limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Position Summary:

We are seeking a Guest Relationship Officer to join our gaming zone team. The ideal candidate will have excellent communication skills, strong customer service skills, and a passion for gaming. The candidate should also possess the following qualities:

KRA:

  • Greet customers at the cash counter and process their transactions accurately and efficiently.
  • Assist customers with their inquiries in a friendly and professional manner.
  • Maximize sales opportunities by upselling gaming packages.
  • Address customer complaints promptly and effectively with the goal of resolving the issue to the customer's satisfaction.
  • Maintain accurate cash registers and accounting records.
  • Ensure that all transactions are processed in compliance with company policies and procedures.
  • Provide a welcoming and pleasant environment for customers.
  • Maintain a neat and professional appearance at all times while representing the gaming zone.

REQUIREMENT:

  • Minimum of 12th pass, priority to graduate
  • Can read English, and basic level speaking
  • 1 year of experience as cashiering for any point of sale (POS)
  • Person with aviation, hospitality, luxury retail or service industry background preferred
  • Expert in sales
  • Excellent Customer service & Complaint Handling Skills
  • Presentable communication skills
  • Grooming


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