Customer Care Executive
9 hours ago
Customer Care Executive – Premium Italian Designer Leather Furniture Brand (Mingler)
Location: Kochi, Kerala
Brand: Mingler – Premium Italian Designer Leather Furniture
Are you passionate about delivering outstanding customer experiences?
Mingler, a premium Italian designer leather furniture brand, is looking for a Customer Care Executive for our Kochi office
Key Responsibilities
Handle inbound and outbound customer calls, WhatsApp & email enquiries
Provide product information on premium leather sofas, recliners and interior solutions
Coordinate with showroom, sales and service teams to ensure smooth customer experience
Track customer complaints/requests and ensure timely resolution
Maintain customer records, feedback and follow-up updates
Support customer communication during offers, new arrivals and events
Desired Profile
Graduate in any discipline
1–3 years of experience in customer care / front office / tele-calling (furniture, retail, interiors or premium brands preferred)
Excellent communication skills in English & Malayalam (Hindi/Tamil added advantage)
Pleasant personality, customer-focused attitude and strong follow-up skills
Basic computer knowledge (MS Office, WhatsApp Business, Email, CRM entry)
What We Offer
Opportunity to work with a premium Italian designer leather furniture brand
Attractive salary and performance-based incentives
Professional and growth-oriented work environment
How to Apply
Interested candidates can share their updated CV to:Are you passionate about luxury furniture and delivering top-notch customer service? Join our team and be part of a prestigious Italian designer"s leather furniture brand
Key Responsibilities:
Handle customer inquiries via phone, email, and chat
Assist customers with product details, orders, and after-sales service
Maintain excellent customer relationships
Coordinate with internal teams for smooth order processing and issue resolution
Requirements:
- Education: Bachelor's degree
- Experience: 1-3 years in customer service, preferably in luxury furniture or retail
- Skills: Excellent communication, problem-solving abilities, and a customer-first approach
Need Female Candidate
Freshers can also apply
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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