Customer Support Executive
12 hours ago
Job Description:
We are seeking a friendly and helpful Customer Support Executive to join our team. The Customer Support Executive will be responsible for providing exceptional customer service to our clients. This involves answering inquiries, resolving issues, and ensuring customer satisfaction through various channels (phone, email, chat, etc.). This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities:
Respond promptly and accurately to customer inquiries via phone, email, chat, and other communication channels.
Provide technical and product support to customers.
Resolve customer issues and complaints efficiently and professionally.
Escalate complex issues to the appropriate teams.
Maintain accurate records of customer interactions.
Contribute to improving customer support processes and knowledge base.
Proactively identify customer needs and offer appropriate solutions.
Thanks, Team V Sparkel.
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