Customer Support Executive

3 days ago

Madhapur Hyderabad Telangana, India Bijliride Private limited Full time

**Roles and Responsibilities**:
**1. Customer Relationship Management**
- Build and nurture strong customer relationships by understanding their needs and preferences.
- Respond promptly to customer inquiries, providing detailed information about Bijliride’s offerings.
- Assist customers in person at the designated location by addressing their concerns and providing solutions on the spot.
- Promote value-added services like battery delivery and swapping to enhance the customer experience.

**2. Sales and Lead Generation**:

- Actively engage in lead generation through inbound and outbound calls to meet individual and team sales targets.
- Identify cross-selling and upselling opportunities to maximize revenue.
- Convert prospective leads into loyal customers by presenting tailored solutions.

**3. Customer Support**:

- Address customer concerns and resolve issues promptly and empathetically.
- Manage complaints with professionalism, ensuring customer satisfaction and retention.
- Provide accurate information using the CRM system and established SOPs.

**4. In-Person Customer Engagement**:

- Handle walk-in customers effectively by listening to their queries and offering immediate assistance.
- Guide customers through the process of renting and maintaining electric two-wheelers.
- Ensure that in-person interactions leave a positive impression, fostering trust and loyalty.

**5. Reporting and Analysis**:

- Maintain detailed records of customer interactions, sales activities, and feedback in the CRM system.
- Analyze customer feedback to provide actionable insights that improve sales strategies and customer service.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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