Customer Support Executive

1 week ago

Madhapur Hyderabad Telangana, India Bijliride Private limited Full time

**Roles and Responsibilities**:
**1. Customer Relationship Management**
- Build and nurture strong customer relationships by understanding their needs and preferences.
- Respond promptly to customer inquiries, providing detailed information about Bijliride’s offerings.
- Assist customers in person at the designated location by addressing their concerns and providing solutions on the spot.
- Promote value-added services like battery delivery and swapping to enhance the customer experience.

**2. Sales and Lead Generation**:

- Actively engage in lead generation through inbound and outbound calls to meet individual and team sales targets.
- Identify cross-selling and upselling opportunities to maximize revenue.
- Convert prospective leads into loyal customers by presenting tailored solutions.

**3. Customer Support**:

- Address customer concerns and resolve issues promptly and empathetically.
- Manage complaints with professionalism, ensuring customer satisfaction and retention.
- Provide accurate information using the CRM system and established SOPs.

**4. In-Person Customer Engagement**:

- Handle walk-in customers effectively by listening to their queries and offering immediate assistance.
- Guide customers through the process of renting and maintaining electric two-wheelers.
- Ensure that in-person interactions leave a positive impression, fostering trust and loyalty.

**5. Reporting and Analysis**:

- Maintain detailed records of customer interactions, sales activities, and feedback in the CRM system.
- Analyze customer feedback to provide actionable insights that improve sales strategies and customer service.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    4 days ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Support Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Vigocare Private Limited Full time

    **Roles and Responsibilities** - Should have strong **customer-oriented approach**and problem-solving skills. - Should have technical knowledge (worked in technical support role). - Should be able to multitask - **voice and chat process.**: - Should have customer-oriented approach while handling any customer query. - Advantage if you have worked on any CRM...

  • Customer Support Executive

    1 week ago

    Madhapur, Hyderabad, Telangana, India Vigocare Private Limited Full time

    **Roles and Responsibilities** - Should have strong **customer-oriented approach**and problem-solving skills. - Should have technical knowledge (worked in technical support role). - Should be able to multitask - **voice and chat process.**: - Should have customer-oriented approach while handling any customer query. - Advantage if you have worked on any CRM...

  • Support Executive Internship

    6 days ago

    Madhapur, Hyderabad, Telangana, India FRONIX SOLUTIONS PVT LTD Full time

    **Job Title**: Support Executive Intern **Location**:Hyderabad **Job Type**: Internship **Contact Details**: Phone No.: 9228138041 (Supriya) **Job Summary**: We are offering an exciting opportunity for an enthusiastic and driven intern to join our support team as a **Support Executive Intern**. This internship will provide hands-on experience in providing...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India CENTSTONE SERVICES LLC Full time

    **Job Title: Customer Support Executive** **Location: Hyderabad** **Type: Full-time, On-site** **Domain: Consumer Electronics or Similar** **Experience: 2+ years** **Job Summary**: **We are seeking a customer-focused Customer Support Executive to join our team. You'll provide exceptional support to customers, resolve issues, and contribute to customer...

  • Product Support Executive

    1 week ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location**(Work from Office).**.** **Note: - No cab facility is provided.** **Address** IndiQube Orbit, Raheja Building no #16, 10th Floor, Madhapur, Hitech City,...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India PS COLLABORATIONS Full time

    **Role Overview** **Position**: Customer Support Executive **Type**: Full-Time, On-Site **Location**: Hyderabad, India The Customer Support Executive will play a critical role in delivering exceptional support and ensuring customer satisfaction. The role involves addressing inquiries, troubleshooting technical issues, and providing comprehensive online and...

  • Product Support Executive

    6 days ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location**(Work from Office).**.** **Note: - No cab facility is provided.** **Address** Gravity Cybertech Private Limited Unit # 101, 1st Floor, Building # Maximus...

  • Customer Support Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India HealthOnUs Technologies Pvt Ltd Full time

    Contacting current and potential clients to inform them regarding the product and service. - Answering all queries and questions regarding the company and product. - Keeping the customer database maintained and updated. - Taking and processing orders accurately. - Preserve the company’s reputation by handling grievances. - Handle huge volumes of inbound...

  • Customer Support Executive

    1 week ago

    Madhapur, Hyderabad, Telangana, India CONGLOMERATE IT LLC Full time

    **Qualifications**: - Bachelor’s degree in Business Administration, Management, or a related field (preferred). - Proven experience in a BPO, customer service, or similar role. - Strong understanding of business processes and outsourcing principles. - Excellent communication, interpersonal, and problem-solving skills. - Ability to manage multiple tasks...