Support Executive Internship

2 days ago

Madhapur Hyderabad Telangana, India FRONIX SOLUTIONS PVT LTD Full time

**Job Title**: Support Executive Intern
**Location**:Hyderabad

**Job Type**: Internship

**Contact Details**:
Phone No.: 9228138041 (Supriya)
**Job Summary**:
We are offering an exciting opportunity for an enthusiastic and driven intern to join our support team as a **Support Executive Intern**. This internship will provide hands-on experience in providing customer support, troubleshooting issues, and gaining insights into the support processes of a fast-paced business. As an intern, you will assist in ensuring customer satisfaction and will have the opportunity to work alongside experienced support professionals.

**Key Responsibilities**:

- Document customer interactions, feedback, and solutions in the ticketing system.
- Assist in escalating unresolved issues to higher support tiers or teams.
- Participate in team meetings and training sessions to enhance product knowledge.
- Collaborate with the support team to improve customer service processes and experiences.

**Required Skills and Qualifications**:

- Currently enrolled in a Bachelor’s degree program in Business, IT, Communications, or a related field.
- Strong communication skills, both written and verbal.
- Eagerness to learn and develop new skills.
- Strong organizational and time management skills.
- Ability to work in a team-oriented environment.
- Proactive attitude and problem-solving mindset.

**What We Offer**:

- Gain hands-on experience in customer support and troubleshooting.
- Mentorship from experienced professionals in the field.
- Exposure to customer service tools and software.
- Opportunity to contribute to real-world projects and improve customer experiences.
- Networking opportunities within the company and industry.

**Job Type**: Internship

Shift:

- Morning shift

Work Days:

- Weekend availability

Work Location: In person

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