Technical Support Engineer

2 days ago

Mumbai, Maharashtra, India Pomeroy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Troubleshoot and resolve technical support issues via telephone or web portal for our customers utilizing xDSL, Cable, Fiber, 3G/4G, Wireless, ISDN and VPN technologies Including but not limited to Routers, Switches, AP/Wireless, VoIP, Wifi, Firewall Coordinate with CLEC's, ILEC's and ISP's to resolve issues Provide installation and desktop support (when required) to users Production and configuration of router equipment (New Installs, RMA's, etc.) Complete and update trouble tickets in an expedient manner Communicate with Broadband Provisioning and System Engineering to ensure proper SLE's are met Work all escalated technical issues to resolution, owning the process and communicating updates to the customer effected when necessary Conduct and participate in all applicable customer meetings to discuss escalated and chronic support issues Assist with reporting and analyzing of ticket trending to create opportunities to improve Pomeroy Solutions Customer Care services. Perform all technical support in a highly professional and service oriented manner Perform other duties as assigned Participation in customer retention by providing regular updates to customer status meetings.

  • Technical Support Engineer

    22 hours ago

    Mumbai, Maharashtra, India Safe Pro Fire Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Were looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues. You'll work closely with product and engineering teams to ensure a smooth user experience.

  • Engineer - Technical Support

    3 weeks ago

    Mumbai, Maharashtra, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...

  • Engineer - Technical Support

    21 hours ago

    Mumbai, Maharashtra, India Charles Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionateTechnical Support Engineerto join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...

  • Technical Support Engineer

    16 hours ago

    Mumbai, Maharashtra, India PcVue Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionARC Informatique has been a forward-thinking industrial automation and operations software editor for over 40 years, with 16 offices worldwide. We develop PcVue, a reliable, secure, and robust HMI/SCADA software platform for monitoring and control applications across various markets such as Integrated Building Management, Energy,...

  • Technical Support Engineer

    19 hours ago

    Mumbai, Maharashtra, India AVI-SPL Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Long DescriptionJob Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India Allot Full time

    Who we are Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure At Allot you ll have the...

  • Technical Support Engineer L1

    23 hours ago

    Mumbai, Maharashtra, India Innovative Techhub Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionInnovative Techhub Pvt. Ltd. (ITHPL) is a leader in IT Infrastructure Solutions & Services, supporting Large, Small & Medium Enterprises in achieving their business objectives. We design accurate solutions tailored to customers' requirements, budgets, and goals. As ISO 9001:2015 & ISO 27000:2013 certified, we adhere to best-in-class...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Innoblooms Info Services Pvt. Ltd. Full time ₹ 5,50,000 - ₹ 7,00,000 per year

    We are looking for a Technical Support Engineer with 2 to 5 years of experience in the Fintech domain, preferably with exposure to FASTag and NPCI transaction flows.We are seeking this candidate to work as part of our Technical Support team, helping us maintain operational excellence by troubleshooting production issues, performing log analysis, and ensuring...

  • Technical Support Engineer

    6 days ago

    Mumbai, Maharashtra, India Allot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...

  • Sr. Technical Support Engineer

    23 hours ago

    Mumbai, Maharashtra, India Aspen Technology Full time US$ 90,000 - US$ 1,20,000 per year

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...