Telecaller - Sales Support
2 days ago
Department: Sales & Marketing
Industry: Ductile Iron Pipes & Fittings / Water Infrastructure / Industrial Products
Experience Required: 1–3 years in telecalling, inside sales, or customer service (B2B/industrial preferred)
Reports To: DGM - Business Development
Location: Head Office, Kolkata
Position Summary
The Telecaller will support the sales team by reaching out to prospective clients, contractors, distributors, and government authorities. Responsibilities include lead generation, follow-up on tenders, data collection, and scheduling meetings for the field sales team.
Key Responsibilities
- Make outbound calls to prospective clients, contractors, and distributors for DI pipes & fittings.
- Follow up with existing leads, inquiries, and tenders to ensure timely updates.
- Collect project and market intelligence data via phone/email.
- Coordinate with Sales Managers to schedule meetings and client visits.
- Maintain detailed records of calls, conversations, and leads in Excel.
- Provide customer support, share product details, and escalate technical queries to sales engineers.
- Assist in pre-qualification documentation follow-up with clients.
- Support marketing campaigns by calling invitees for trade shows, exhibitions, and product launches.
Qualifications & Experience
- Graduate in any discipline (Business/Commerce preferred).
- 1–3 years of experience in telecalling, sales coordination, or inside sales (industrial/B2B exposure desirable).
- Good communication in English and Hindi, and Bengali
- Familiarity with Data Management, MS Excel, and email communication.
Skills & Competencies
- Strong verbal communication and convincing ability.
- Customer-oriented with ability to build rapport over calls.
- Organized, with attention to detail in data entry and follow-ups.
- Quick learner with basic knowledge of sales processes and tenders.
- Ability to multitask and coordinate with multiple sales regions.
Job Type: Full-time
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Language:
- Hindi (Required)
- English (Preferred)
- Bengali (Preferred)
Work Location: In person
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