Customer Service Representative

12 hours ago

Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work From Office

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You'll Be Doing:

  • Should have a go-getter attitude in assisting the customers.
  • Will be responsible for providing satisfactory customer service and Level-1 troubleshooting.
  • Ensure customers' issues are attended and all their concerns are resolved immediately.
  • Ensure customer's confidential information is adequately protected and only used for official purposes.
  • Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers.
  • Follow up with customers to assure satisfaction, respond to queries, and resolve problems.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

Qualification Required:

  • Qualification: Graduate
  • Experience: Fresher/ Experienced

What We Expect You To Have:

  • Aware of Spanish culture.
  • Handling calls in Spanish language.
  • Comfortable working in night shifts and 24*7 work environment.
  • Should have excellent communication skills in English language (verbal & written).
  • Open to Work From Office.
  • B1/B2 level certification will be an added advantage.

Job Title

:

Customer Service Representative (Bilingual)

Department

:

Operations

Location

:

Gandhinagar

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