Customer Service Representative

3 hours ago

Gandhinagar, Gujarat, India Elite HR Services Full time

Key Responsibilities:

  • Interact with customers through email and calls to resolve queries and complaints
  • Provide support on trading, portfolio management, and account-related issues
  • Coordinate with internal departments to ensure timely resolution of customer queries
  • Utilize customer service tools such as Freshdesk and CRM tools effectively
  • Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution
  • Exhibit quick decision-making abilities to respond to customer inquiries
  • Ensure customer satisfaction through efficient and quality-driven service
  • Maintain a positive, empathetic, and professional attitude toward customers at all times

Key Requirements:

  • Bachelor's degree is a must
  • 1+ years of experience in a customer-handling role
  • Excellent verbal and written communication skills in both English and Hindi
  • Ability to multitask, prioritize, and manage time effectively
  • A passion for going beyond the call of duty to assist customers
  • Candidates with experience in stock broking, financial services, or a related field will be preferred
  • Comfortable working in a 6-day workweek

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