Customer Service Representative
4 hours ago
Key Responsibilities:
- Interact with customers through email and calls to resolve queries and complaints
- Provide support on trading, portfolio management, and account-related issues
- Coordinate with internal departments to ensure timely resolution of customer queries
- Utilize customer service tools such as Freshdesk and CRM tools effectively
- Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution
- Exhibit quick decision-making abilities to respond to customer inquiries
- Ensure customer satisfaction through efficient and quality-driven service
- Maintain a positive, empathetic, and professional attitude toward customers at all times
Key Requirements:
- Bachelor's degree is a must
- 1+ years of experience in a customer-handling role
- Excellent verbal and written communication skills in both English and Hindi
- Ability to multitask, prioritize, and manage time effectively
- A passion for going beyond the call of duty to assist customers
- Candidates with experience in stock broking, financial services, or a related field will be preferred
- Comfortable working in a 6-day workweek
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