Customer Support Specialist

4 days ago


Gandhinagar, Gujarat, India Strideck Full time

We are hiring a Customer Support Specialist to manage and support our international (USA) clients. The selected candidate will be responsible for client onboarding, relationship management, service demonstrations, and ensuring a smooth and professional customer experience. This role involves close coordination with internal teams and regular client interactions to ensure high service quality and customer satisfaction.

Key Responsibilities

  • Reach out to international leads to understand their requirements and schedule onboarding meetings
  • Conduct product and service demonstrations, explaining processes and pricing
  • Build and maintain strong client relationships from onboarding to regular feedback meetings
  • Proactively follow up with potential and existing clients to nurture relationships
  • Maintain accurate lead and follow-up data in the CRM
  • Coordinate with internal teams to ensure smooth service delivery
  • Share regular updates and reports with management

Required Experience & Skills

  • Mandatory experience in BPO/KPO or handling USA / international clients
  • Excellent English communication skills (verbal and written)
  • Strong customer handling and rapport-building abilities
  • Problem-solving skills with attention to detail
  • Customer advocacy and retention expertise
  • Prior experience in customer support, customer success, or client onboarding roles

Shift Requirement (Mandatory):

  • Candidates must be willing and able to work in a night shift (8:00 PM – 5:00 AM IST) to support USA clients.

Preferred Candidate Profiles

  • International Customer Support Executive
  • Customer Success Executive
  • Voice / Chat Process Executive
  • Project Coordinator
  • Customer Service Representative

Job Type: Full-time

Pay: ₹28, ₹35,000.00 per month

Benefits:

  • Food provided

Work Location: In person


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