Customer Service Representative

5 days ago

Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Join Us as a
Customer Service Representative

What You'll Be Doing:

  • Handle inbound phone calls and emails from customers and program administrators.
  • Provide accurate information regarding client's products, services, and product delivery systems.
  • Provide Tier 1 support and assist users with online services.
  • Deliver accurate information about products and services.
  • Maintain professionalism and confidentiality at all times.
  • Respond quickly to customer issues and manage a high volume of tasks.
  • Collaborate effectively with team members and work independently when needed.
  • Perform basic administrative duties as required.

What We Expect You To Have:

  • A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage.
  • HSC or High school diploma required; bachelor's degree preferred.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong verbal and written communication skills.
  • Flexibility to support after-hours calls if needed.
  • Ability to sit and work at a computer for extended periods.
  • Experience working with diverse teams and communities.

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

Apply now and be part of a team that values your work and helps you grow

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