Customer Service Representative
3 days ago
Visit us:
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What Youll Be Doing:
- Handle inbound phone calls and emails from customers and program administrators.
- Provide accurate information regarding client's products, services, and product delivery systems.
- Provide Tier 1 support and assist users with online services.
- Deliver accurate information about products and services.
- Maintain professionalism and confidentiality at all times.
- Respond quickly to customer issues and manage a high volume of tasks.
- Collaborate effectively with team members and work independently when needed.
- Perform basic administrative duties as required.
What You'll Need
- A fresher with strong communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage.
- HSC or High school diploma required; bachelor's degree preferred.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Flexibility to support after-hours calls if needed.
- Ability to sit and work at a computer for extended periods.
- Experience working with diverse teams and communities.
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