Service Coordinator
6 days ago
Role & responsibilities :
The role requires good written and verbal communication to convey clear requirements, technical knowhow to co-ordinate with engineers and customers.
- Provide site pre-requirements to customer and organizing for installation and commissioning of systems.
- The candidate shall be responsible for handling customer service calls for the respective region.
- Liaison with customer to understand the complaints, try to provide online telephonic solution, co-ordinate and lining up respective service engineer for attending the service call.
- Provide estimate of materials / service to customer after understanding the requirement and to arrange for the material / service after receiving approvals.
- Giving daily line-ups to service engineers and checking and allocating them according to service issues.
- Generate report of service calls and conveying it to concern department to minimize repeat issues.
- Deputing engineer as per AMC schedule.
- The candidate shall be instrumental in generating AMC business based on interpersonal skills with customer.
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